Troubleshooting black screen RX 580

There is in some degree good news. From that dump file we found a suspect file: 

It is a submodule of BattleEye, a well-known anti-cheat software used by a lot of game.

Below is one segment of the dump analyzing in-case you are interested: | SYMBOL_NAME:  BEDaisy+4cffee <br><br> <br><br>MODULE_NAME: BEDaisy <br><br> <br><br>IMAGE_NAME:  BEDaisy.sys <br><br> <br><br>STACK_COMMAND:  .cxr; .ecxr ; kb <br><br> <br><br>BUCKET_ID_FUNC_OFFSET:  4cffee <br><br> <br><br>FAILURE_BUCKET_ID:  0x133_ISR_BEDaisy!unknown_function <br><br> <br><br>OS_VERSION:  10.0.19041.1 <br><br> <br><br>BUILDLAB_STR:  vb_release <br><br> <br><br>OSPLATFORM_TYPE:  x64 <br><br> <br><br>OSNAME:  Windows 10 <br><br> <br><br>FAILURE_ID_HASH:  {9c879213-f11f-75a6-c374-755b6bad7487} <br><br> <br><br>Followup:     MachineOwner <br><br>--------- <br><br>5: kd> lmvm BEDaisy <br><br>Browse full module list <br><br>start             end                 module name <br><br>fffff809cf100000 fffff809cf5e4000   BEDaisy  T (no symbols)            <br><br>    Loaded symbol image file: BEDaisy.sys <br><br>    Image path: ??\C:\Program Files (x86)\Common Files\BattlEye\BEDaisy.sys <br><br>    Image name: BEDaisy.sys <br><br>    Browse all global symbols  functions  data <br><br>    Timestamp:        Sat Feb 24 10:03:12 2024 (65D94E60) <br><br>    CheckSum:         004E99F6 <br><br>    ImageSize:        004E4000 <br><br>    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4 <br><br>    Information from resource tables: | | --- |

Since today the anni-cheat software is a little invasive, so it run as a system driver file; in that degree there is good chance to cause the software conflict. In that case, we suggest you found the game which require the BattleEye and verify game file integrity (Epic game store and Steam both have those tool included by right-click the corresponding game).  And also try to contact the game support to see if they have more advice for you.

Also try uninstalling BattleEye, and let the game instruct you to reinstall it:

Here is a method provided by Epic game store

1. Go to the BattlEye folder in your game directory
2. Locate a file called Uninstall_BattlEye.bat,

Have a good day.

Best Regards

Benjamin.C- MSFT | Microsoft Community Support Specialist

I just changed permissions on my files and also replied to the private message. Can you please try the link again?

Sorry about the delay. But the file you share does not seem to have opened permissions. We suggest you reach us with private message instead.

1.  You can send private message through the Messages link at the top right of the page. which is a build-in tool to transfer files.

 2) Check your sent PM by going to My Profile, and then selecting View private messages on the left pane of your profile page.

Best Regards

Benjamin.C- MSFT | Microsoft Community Support Specialist

Thank you for the reply and here are the answers below:

Kindly tell us:

 

• How often does the black screen happens, is that only occurred when computer is at intensive state(like during game)?
• Could you show us the image of black screen? Or just literally black screen.

 

• Black screen could happen right after I start the PC or could happen 5-10 minutes into gaming. The games I play: Minecraft and Heros of the Storm. I do not know if those games qualify as GPU intensive. When I play them there is not much of GPU fan noise. Black screen happens everyday.
• Black screen is literally black screen. Monitor shows sign "Entering power saving mode" and then remains black as if unpowered. Keyboard is still lit and PC is still powered.

The DMP file that I shared has date of March 2024 in Windows. So I do not know if it is still relevant, but this is the only file that I found in the minidump folder.

Regards,

Hi, MauiWarrior.

Welcome to Microsoft support community.

We noticed you are having problem with  black screen on your computer.

Kindly tell us:

• How often does the black screen happens, is that only occurred when computer is at intensive state(like during game)?
• Could you show us the image of black screen? Or just literally black screen.

We appreciate your effort, since you have tried a lot. We might need to look up your dump file before we give actually suggestion. Pardon us some time please.

 Feel free to keep the situation updated so we could continue investigation. Looking forward about your reply.

Best Regards

Benjamin.C- MSFT | Microsoft Community Support Specialist