Share via

How can I remove a OneDrive account that I don't have access to and is not listed under my accounts?

Anonymous
2024-06-05T23:07:33+00:00

I have Windows 11 and every time I open my computer it asks me to sign into OneDrive with my old school email account which I no longer have access to. I have tried looking up how to remove it but every time I do the instructions are:

  1. Go to Settings
  2. Click Accounts
  3. Click Email and Accounts and remove it.

However, the email address is not listed as one of my accounts, so there is nothing to remove. How can I fix this? The pop-up is annoying, and I want nothing to do with that email address.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Sumit D - IA 166.3K Reputation points Independent Advisor
    2024-06-06T02:38:04+00:00

    Hi Allie,

    I'm Sumit, here to answer your query at the Microsoft Community.

    See if this helps.

    https://superuser.com/questions/1633324/cant-re...

    0

    Two methods that might help:

    Method 1 : Remove OneDrive credential

    Run Control Panel > User Accounts

    Click "Manage your Credentials"

    Click "Windows Credentials"

    Click on any credential that mentions OneDrive and then on Remove, and at the prompt click Yes

    Restart the computer.

    Method 2 : Registry update

    Registry updates should be done with care and backup.

    Run regedit

    Position to the key Computer\HKEY_CLASSES_ROOT\CLSID

    Click Ctrl+F and serach for OneDrive

    Continue clicking "Find next" until you fine one that says OneDrive in the (Default) item on the right

    Right-click the key name which is a long string of the format {018D5C66-4533-4307-9B53-224DE2ED1FE6}

    Select Delete

    Restart the computer.

    Hope that helps, and rely on us for any further inquiries. All the best.

    Disclaimer:

    The link included is a non-Microsoft website that would provide accurate and safe information. Watch out for ads on the site that are frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they sometimes do more harm than good.

    2 people found this answer helpful.
    0 comments