Hi Dave and thank you for your email regarding my query
I wanted to say that I do not have windows 10 installed on my Mac as I knew it would not work with Parallels 19 software, this only uses windows 11arm.
I guess this is why the activation window does not recognize my license which is very old, hence my dilemna.
I took your advice and went to the store however, the only option here was to purchase a new license at $199. I did not register my old windows 10 home edition as it was part of Parallels.
Why am I not able to register this version via Microsoft so I can then purchase an upgrade and be able to activate windows 11. Am I able to purchase the upgrade through your website, a website, though I must say I could not find this option! I can issue you with photographic proof of my software and product key if that helps.
I await your assistance with this.
Regards
Gwen