Hi Freda. My name is Lester, and I am an Independent Advisor. I'd be more than happy to assist you. I'm so sorry that you are experiencing this issue. Don't worry, I'll do everything I can to help you.
Are there any error messages or codes?
When was the last time it worked without any problems?
May I know the make and model of your device? Press Windows + R then type MSINFO32 then hit Enter:
- Run the Network troubleshooter
Click the Start Menu > Settings > Network & Internet > Status.
Select Network Troubleshooter > Click Run.
Follow the on-screen procedure, and see if that fixes the problem.
- Type 'command prompt' on your search bar and right-click the result, then run as administrator
Copy and paste each command(one at a time) below and hit enter:
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
Restart your PC then check
- Reinstall your Wi-fi driver
Press Windows + X and choose Device Manager.
Expand the Network Adapters section
Right-click on your Wireless driver.
Click Uninstall.
Check the "Attempt to remove the driver for this device" box.
Click Uninstall to confirm
Restart your computer and let Windows Reinstall your driver
Check if the issue persists.
I hope this helps. If you need further assistance, please let me know. Thank you.