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windows 11 can't connect to the internet. what should i do?

Anonymous
2024-06-02T10:49:58+00:00

hi! i can't connect to the internet. i can't even troubleshoot. it just says "you're connected using a virtual network adapter that we can't test" and recommends me to restart my pc, i've tried everything on the internet, restarted my pc multiple times, even reseted my pc, plugged, unplugged, shut it down and kept it like that for an hour. nothing works. i'm using wifi, there is nothing wrong with the wifi, my phone is connecting just fine. yesterday i didn't have any problems, nothing like this ever happened before.

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2024-06-02T12:16:52+00:00

    hi! thank you for your help but i still can't connect to the internet. i tried everything you said except for the second last one. when i click to the change adapter settings it shows me an empty folder and says this folder is empty. i tried resetting my network settings multiple times, didn't work. also i can't run troubleshoot. do you have any other recommendations?

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  2. John DeV 164.6K Reputation points Independent Advisor
    2024-06-02T11:26:52+00:00

    Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Please let me know if you have tried the methods below.

    If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.

    **Press Start then search ""Internet Options"

    Select the "Advanced" Tab

    Scroll down the list until you see "Use SSL/TLS"

    Unselect SSL 3.0 and TLS 1.0 and 1.1

    Select TLS 1.2 and TLS 1.3 (if available)

    Click Apply then OK

    Restart your computer

    **Turn off Proxy

    Open Internet options > Connections > Lan settings

    Turn off "Automatically detect settings"

    Restart your computer

    If it is already Turned off, please put a checkmark in "Automatically detect settings"

    Restart your computer

    **Change your network DNS

    Open Control Panel

    Select Network and Internet > Network and Sharing Center

    Click Change adapter settings

    a. To change the settings for an Ethernet connection, right-click the Ethernet interface and select Properties

    b. To change the settings for a wireless connection, right-click the Wi-Fi interface and select Properties

    Under Networking tab, double click TCP/IPv4

    Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.

    Replace those addresses with the IP addresses below

    Preferred DNS server: 8.8.8.8 and/or 8.8.4.4

    Click Ok

    Restart your computer

    **Reset Network Settings

    Press Windows key+ I to open Settings

    Select Network & Internet > Advanced network settings

    Under the "More settings", click Network reset

    Click Reset now then Yes

    Restart your computer

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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  3. John DeV 164.6K Reputation points Independent Advisor
    2024-06-02T12:20:59+00:00

    If doing a Reset this PC did not work and most methods fail, you may need to consider performing a Clean Installation of Windows 11.

    Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 11". Instructions inside the link.

    Note: Please make sure to uncheck the "Use the recommended options for this PC" box.

    https://www.microsoft.com/software-download/win...

    Please try checking the link below for more details.

    https://www.elevenforum.com/t/create-windows-11...

    Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

    Kindly refer to the link below on How to perform a Clean Installation of Windows 11

    https://www.elevenforum.com/t/clean-install-win...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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