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Microsoft Store error code 0x80240437

Anonymous
2024-06-17T23:41:15+00:00

Hello,

I cannot install Apps from Microsoft Store. There is a popup window with a hint "Something went wrong. We're aware of the issue and working to fix it. Try refreshing or come back later." with error code 0x80240437.

I did some research and was told it could be some kind of corruption and I went through couple methods, but they all failed, including:

  1. in services control manager,
     -locate Background Intelligent Transfer Service
    - Windows Store Service (WSService)
    - Windows Update. Right click on each of them and stop the services.

(I cannot even find Windows Store services)

  1. in the Administrator: Command Prompt window, type the following commands.
  • DISM.exe /Online /Cleanup-image /Scanhealth
  • DISM.exe /Online /Cleanup-image /Restorehealth

(Error 704)

  1. running wsreset.exe

(nothing changed after doing so)

I've run out of methods and am aware there might be something worse than just Microsoft Store error. Please share any ideas that might be helpful. I really appreciate your help!

Additional information:

Microsoft Windows Edition: Windows 10 Pro

Version: 22H2

OS Build: 19045.4529

Experience: Windows Feature Experience Pack 1000.19058.1000.0

Best,

Minghan

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Munkhu 2,690 Reputation points Independent Advisor
    2024-06-18T00:16:54+00:00

    Thank you very much for reaching out As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

    Would you mind giving these steps a try and then informing me of the outcome? Feel free to skip the ones you've already tried:

    1. Run the Windows Update Troubleshooter:
      • Go to the Microsoft Support website and download the Windows Update Troubleshooter tool.
      • Run the tool and follow the prompts to troubleshoot and fix any issues with Windows Update.
    2. Reset Windows Update Components:
      • Open an administrative command prompt window.
      • Execute the following commands to stop and rename the necessary services:

    net stop wuauserv net stop cryptSvc net stop bits ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 catroot2.old - Restart your computer and try updating again. 3. Re-register Windows Store:

    - Open an administrative command prompt window.
- Run the following commands to re-register the Windows Store:

    PowerShell -ExecutionPolicy Unrestricted $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest 4. Check for Network Adapter Issues:

    - Ensure your network adapter is functioning correctly and not causing any issues.
- Try resetting your network adapter or reinstalling the network driver if necessary.
    1. Disable Antivirus Software:
      • Temporarily disable your antivirus software to see if it's interfering with the Windows Update or Store services.
      • If the issue resolves, you might need to configure your antivirus software to allow the necessary updates.
    2. Check for Firewall Issues:
      • Ensure your firewall settings are not blocking the necessary connections for Windows Update or the Microsoft Store.
      • If you're using SSL decryption, you might need to whitelist specific URLs to resolve the issue.

    Please feel free to reach out if you require any additional assistance. I'm here to help!

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