Share via

pc is crashing randomly and unexpectedly

Anonymous
2024-06-25T11:34:21+00:00

event 28, Kernel-EventTracing
| Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

event 86, CertificateServicesClient-CertEnroll

| SCEP Certificate enrollment initialization for WORKGROUP\(PC NAME)$ via https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

GetCACaps: Not Found

{"Message":"The authority "amd-keyid-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net" does not exist."}

HTTP/1.1 404 Not Found

Date: Tue, 25 Jun 2024 11:13:54 GMT

Content-Length: 121

Content-Type: application/json; charset=utf-8

X-Content-Type-Options: nosniff

Strict-Transport-Security: max-age=31536000;includeSubDomains

x-ms-request-id: df59caa1-602e-4a73-a0f9-54b4905062cf

Method: GET(250ms)

Stage: GetCACaps

Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

Both of these errors are the most common in Event Viewer when my PC crashes.

As far as I know, my PC can crash at any point (though it happens more often on high-end games) I've updated every driver and Windows. I've also restored Windows with files. I can play most of my games and very few crash on loading the game. the game doesn't have to be doing anything big for it to crash either. my fans don't go turbo at any point before the crash. I replaced the ram. I also updated my CPU directly with AMD drivers.

I've done many other things for testing as well and can not remember them. The PC used to work perfectly fine for every game. I do not remember when it started crashing or what I might have done to start it. it has been a few years now.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

8 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 883.3K Reputation points Independent Advisor
    2024-06-26T06:07:38+00:00

    Thank you for that information.

    To try to force Windows 11 to create minidump files and show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    Before you run Driver Verifier, please create a new System Restore Point

    https://answers.microsoft.com/en-us/windows/for...

    Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Open Command Prompt as Administrator and run these two commands, then restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. DaveM121 883.3K Reputation points Independent Advisor
    2024-06-27T06:09:27+00:00

    Your new minidump file indicates it is a virtual driver associated to the Easy anti-cheat game engine that is causing your PC to crash, that is known to cause system crashes.

    Go to the support page for your PC or Motherboard on the manufacturers website, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed.

    Then uninstall the Easy anti-cheat software, restart your PC and download the latest available version of the Easy anti-cheat software.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-06-27T02:14:08+00:00

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-06-25T18:37:54+00:00

    this is all I could find in the c drive

    Was this answer helpful?

    0 comments
  5. DaveM121 883.3K Reputation points Independent Advisor
    2024-06-25T12:05:04+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    Was this answer helpful?

    0 comments