Why does wireless things keeps randomly disconecting for few seconds

Hi, SzynomMurach .

Welcome to Microsoft support community.

We noticed you are having problem with  randomly disconnected USB device, if I understand your situation correctly.

May I know:

• Is this a recent issue for you?
• Is the headphone and  mouse both use USB receiver? Because headphone use USB receiver is not so common at least from my knowledge.
• Are you using a laptop or desktop? Do you use any USB-hubs? Because a lot of time this kind of  behavior happens because the USB port itself need consistent power supply.

My suggestion for you before any detail on your side.

• One device at a time

Since you  have mentioned that those device does not get disconnect at same time, we suggest you keep one device connect to have a try. Also if you are using a laptop please plug-in the power supply to prevent any power saving plan get activated.

• Physical check

We do not know if that is an universal issue for you: Is that happening to specific port,  specific device ? Please try different port and maybe other USB device too.

• Power plan

| The reason the USB device is disconnecting and reconnecting maybe because it is not receiving enough amount of power from the system.<br><br>1. Press Windows key + X and click on “Device Manager“.<br><br> <br><br><br><br> <br><br>2. In the Device Manager window, expand the section “Human Interface Devices“.<br><br>3. In the list of USB devices, double click on “USB Input Device” to open its Properties.<br><br> <br><br><br><br> <br><br>4. After that, go to the “Power Management” tab.<br><br>5. Then, you need to uncheck the option “Allow the computer to turn off this device to save power” to allow the necessary power to the USB device.<br><br>6. Finally, click on “OK” to save the changes on your computer.<br><br> <br><br> <br><br> <br><br>Similarly, repeat the steps with every USB items you find in the Device Manager and at every time you need to check if the fix works or not.<br><br> <br><br>7. Just  expand Universal Serial Bus controllers.<br><br>8. Go , on right clicking on every USB items and check if there is a Power management tab present on them.<br><br><br><br> <br><br>9. uncheck the option “Allow the computer to turn off this device to save power” to allow the necessary power to the USB device.<br><br> | | --- |   | From the Power Options window, you can modify the USB settings.<br><br>1. Press Win + R to launch Run window.<br><br>2. Now, copy and paste this command in the run window and hit Enter.<br><br>control.exe powercfg.cpl,,3<br><br> <br><br><br><br> <br><br>Power Options utility window will be opened.<br><br> <br><br>3. Now, scroll down to expand “USB settings“.<br><br>4. Again expand “USB selective suspend setting“. Click on the drop-down and then choose “Disabled” settings.<br><br>5. Finally, click on “Apply” and “OK” to save the changes on your computer.<br><br> <br><br> <br><br> Restart your computer to save the changes on your computer. | | --- |

This problem can be one click to solve while sometimes very complex to solve, it requires the reconcile or different hardware; I hope above suggestion could help you. Feel free to keep the situation updated so we could continue investigation. Looking forward about your reply.

Best Regards

Benjamin.C- MSFT | Microsoft Community Support Specialist

• Both use recivers but separate ones.
• Tried on diffrent USB ports still happening
• I have usb hub plugged into pc but receviers are not in it.
• I think it's computer issue not headphones or mouse or reciver because it happend on old headphones (same model as new) and on new too (new receiver with new headphones so not receiver fault). I'm using a desktop pc

I did everything and still disconnecting ;/