Mouse is connected but doesnt move the cursor/pointer

Memory dump stored in *C:\windows*

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Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

Were there any recent changes made on the computer before the issue started?

If there changes made that you're not aware of, you may try and perform system restore on your windows computer to revert any changes made and take the computer settings back to an earlier point where everything works fine

System Restore

• System restore is where it will take your computer settings back to an earlier point in time where everything is working fine.

1. Open the run box by pressing Windows Key + R and type rstrui.exe then press enter.
2. System restore windows will open. Normally it will suggest a restore point(Sometimes it doesn't), if it does, select the 2nd option to select more restore points.
3. Select your desired restore point date and time.
4. Once selected, hit next and finish.

Windows will restart itself to start system restore. System restore might take some time to complete and it is very important that system restore must not be interrupted during restore process as it might damage the operating system. System restore will take at least 20 minutes or more depending on the content of the computer and the changes on the settings that was done prior to the date selected. System restore will also remove application, updates and drivers installed prior to the date selected.

DISCLAIMER:

System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings like drivers, registry keys, system files, installed programs, and more back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you,

Jerico T.

Thank you for your response. I see, yes kindly try to use a different mouse pad and check if it makes any difference. If in case the issue still persists, try to roll back the driver for your mouse.

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Mice and other pointing devices
3. Right-click HID-compliant mouse and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Regards,

Jerico T.

Mouse is moving or not in bios. Try with another USB mouse inside windows

It PARTLY fixed my problem mouse can now move but very very slowly, but I think the problem is in the mouse pad?