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Audio Volume Levels Change When Playing YouTube Video or Opening Games

Anonymous
2024-06-27T01:35:16+00:00

Scenario:

Step 1: I am watching a video on YouTube, in the Firefox browser, at volume 50.

Step 2: Close browser and turn volume down to 20 (or mute).

Step 3: Re-open browser and navigate to YouTube. The browser is still 20 (or muted).

Step 4: Click on any video to play it. When the video opens, the volume automatically jumps back up to 50 (and unmutes).

Conclusion:

I've tried this several times and it seems that the volume adjustment is tied to the last volume value I used when watching a video in YouTube, after the browser was closed. So if I am watching a video at volume 80, then repeat steps 2-4, then it'll jump back up to 80.

Troubleshooting I've completed:

  1. In the Sound menu, under the Playback tab, I've disabled all of the playback devices, except the one I'm using. (Headphones - 2 - Logi Z407 - Default Device)
  2. In the Sound menu, under the Communications tab, I've selected the "Do Nothing" radio button, under "When Windows detects communication activity."
  3. When navigating to the Properties of the Playback device, under the Enhancements tab, I selected "Disable all enhancements."
  4. When navigating to the Properties of the Playback device, under the Advanced tab, I unchecked "Allow applications to take exclusive control of this device."
  5. I navigated to General settings, in the Firefox browser, and unchecked "Use hardware acceleration when available."
  6. I checked to see if the audio drivers were updated. It says I have the latest.
Windows for home | Windows 11 | Settings

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  1. Anonymous
    2024-07-19T18:53:00+00:00

    Hi, and sorry for the long delay. I have completed all of your recommendations, but unfortunately, none of it solves the issue I'm having.

    2 people found this answer helpful.
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  2. John DeV 162.6K Reputation points Independent Advisor
    2024-06-27T05:24:27+00:00

    Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    When was the last time it worked properly?

    Please try the following methods below.

    **Press Windows key+R to open Run then type: services.msc

    Press Enter

    Double-click Windows Audio

    If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

    Right click the volume icon on the taskbar

    Select Sounds then click Playback

    Double click your headphone in the list then select Advanced tab

    Under Exclusive Mode, uncheck both options

    Click Apply then Ok

    **Open Device Manager

    Click View > Show hidden devices

    Expand the Sound, video and game controllers

    Find and disable the 'hands free' version of your device in the list.

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    2 people found this answer helpful.
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