Hello! I'm Jen, and I'd be happy to help you out with this issue.
I'm sorry to hear you're experiencing this issue. May I ask which keyboard you're using? If your keyboard has a Windows/Mac switch like Keychron, then make sure you have Windows mode enabled. You could also try the following shortcuts and see if any of these solutions work for you:
Fn + A
Fn + S
Fn + L
Fn + W - hold it for 3 seconds
Fn + Space - hold it for 3 seconds
Let me know if this works. If not, please feel free to reply and I'll be happy to provide further assistance. Thank you.
Best Regards!
Jen :)