Can't install Microsoft Visual C++ Runtime (UE Prerequisites (x64)

Question

Can't install Microsoft Visual C++ Runtime (UE Prerequisites (x64)

Anonymous

I have installed a new game from Steam (Ships at Sea). When I try to launch it, an error window pops up saying that I need to install "Microsoft Visual C++ Runtime. I click yes and it pops up - "UE Prerequisites (x64)". I click Install. After it tries to install (Progress bar), I see Setup Failed, "Another installation is already in progress. Complete that installation before proceeding with this install."

Below is the log file. Can someone please help me. There has to be a way to get this to work.

[4860:0FF0][2024-06-01T15:08:27]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Program Files (x86)\Steam\steamapps\common\Ships At Sea\Engine\Extras\Redist\en-us\UEPrereqSetup_x64.exe, cmdline: ''

[4860:0FF0][2024-06-01T15:08:27]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\***\AppData\Local\Temp\UE_Prerequisites_(x64)_20240601150827.log'

[4860:0FF0][2024-06-01T15:08:27]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Program Files (x86)\Steam\steamapps\common\Ships At Sea\Engine\Extras\Redist\en-us\UEPrereqSetup_x64.exe'

[4860:0FF0][2024-06-01T15:08:27]i000: Setting string variable 'WixBundleName' to value 'UE Prerequisites (x64)'

[4860:0FF0][2024-06-01T15:08:27]i100: Detect begin, 9 packages

[4860:0FF0][2024-06-01T15:08:27]i000: Setting string variable 'NETFRAMEWORK40' to value '1'

[4860:0FF0][2024-06-01T15:08:27]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Net Framework Setup\NDP\v2.0.50727'

[4860:0FF0][2024-06-01T15:08:27]i000: Registry value not found. Key = 'Installer\Assemblies\Global', Value = 'Microsoft.mshtml,Version="7.0.3300.0",PublicKeyToken="b03f5f7f11d50a3a",Culture="neutral",FileVersion="7.0.3300.0"'

[4860:0FF0][2024-06-01T15:08:27]i000: Setting numeric variable 'MshtmlVersion' to value 0

[4860:0FF0][2024-06-01T15:08:27]i052: Condition 'Netfx20Version AND (Netfx20Version >= v2.0.50727.5420)' evaluates to false.

[4860:0FF0][2024-06-01T15:08:27]i052: Condition 'NETFRAMEWORK40' evaluates to true.

[4860:0FF0][2024-06-01T15:08:27]i101: Detected package: NetFx20_32, state: Absent, cached: None

[4860:0FF0][2024-06-01T15:08:27]i101: Detected package: NetFx40Redist, state: Present, cached: None

[4860:0FF0][2024-06-01T15:08:27]i101: Detected package: WI45_XP_v3_X86, state: Absent, cached: None

[4860:0FF0][2024-06-01T15:08:27]i101: Detected package: WI45_XP_v4_X64, state: Absent, cached: None

[4860:0FF0][2024-06-01T15:08:27]i101: Detected package: Windows6.0_KB942288_v2_x86.msu, state: Absent, cached: None

[4860:0FF0][2024-06-01T15:08:27]i101: Detected package: Windows6.0_KB942288_v2_x64.msu, state: Absent, cached: None

[4860:0FF0][2024-06-01T15:08:27]i101: Detected package: VisualStudioRedist_X86, state: Absent, cached: None

[4860:0FF0][2024-06-01T15:08:27]i101: Detected package: VisualStudioRedist_X64, state: Absent, cached: None

[4860:0FF0][2024-06-01T15:08:27]i101: Detected package: PrereqSetup, state: Absent, cached: Complete

[4860:0FF0][2024-06-01T15:08:27]i052: Condition 'VersionNT64' evaluates to true.

[4860:0FF0][2024-06-01T15:08:27]i199: Detect complete, result: 0x0

[4860:4B24][2024-06-01T15:09:03]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[4860:0FF0][2024-06-01T15:09:03]i200: Plan begin, 9 packages, action: Install

[4860:0FF0][2024-06-01T15:09:03]i052: Condition 'VersionNT=v5.1 AND NOT VersionNT64 AND (NOT Netfx20Version OR (Netfx20Version < v2.0.50727.5420))' evaluates to false.

[4860:0FF0][2024-06-01T15:09:03]w321: Skipping dependency registration on package with no dependency providers: NetFx20_32

[4860:0FF0][2024-06-01T15:09:03]w321: Skipping dependency registration on package with no dependency providers: NetFx40Redist

[4860:0FF0][2024-06-01T15:09:03]i052: Condition 'VersionNT=v5.1 AND NOT VersionNT64 AND VersionMsi < v4.5' evaluates to false.

[4860:0FF0][2024-06-01T15:09:03]w321: Skipping dependency registration on package with no dependency providers: WI45_XP_v3_X86

[4860:0FF0][2024-06-01T15:09:03]i052: Condition 'VersionNT=v5.2 AND VersionNT64 AND VersionMsi < v4.5' evaluates to false.

[4860:0FF0][2024-06-01T15:09:03]w321: Skipping dependency registration on package with no dependency providers: WI45_XP_v4_X64

[4860:0FF0][2024-06-01T15:09:03]i052: Condition 'VersionNT=v6.0 AND NOT VersionNT64 AND VersionMsi < v4.5' evaluates to false.

[4860:0FF0][2024-06-01T15:09:03]w321: Skipping dependency registration on package with no dependency providers: Windows6.0_KB942288_v2_x86.msu

[4860:0FF0][2024-06-01T15:09:03]i052: Condition 'VersionNT=v6.0 AND VersionNT64 AND VersionMsi < v4.5' evaluates to false.

[4860:0FF0][2024-06-01T15:09:03]w321: Skipping dependency registration on package with no dependency providers: Windows6.0_KB942288_v2_x64.msu

[4860:0FF0][2024-06-01T15:09:03]i052: Condition 'VersionNT>=v5.1' evaluates to true.

[4860:0FF0][2024-06-01T15:09:03]w321: Skipping dependency registration on package with no dependency providers: VisualStudioRedist_X86

[4860:0FF0][2024-06-01T15:09:03]i000: Setting string variable 'WixBundleLog_VisualStudioRedist_X86' to value 'C:\Users\***\AppData\Local\Temp\UE_Prerequisites_(x64)_20240601150827_0_VisualStudioRedist_X86.log'

[4860:0FF0][2024-06-01T15:09:03]i052: Condition 'VersionNT>=v5.2 AND VersionNT64' evaluates to true.

[4860:0FF0][2024-06-01T15:09:03]w321: Skipping dependency registration on package with no dependency providers: VisualStudioRedist_X64

[4860:0FF0][2024-06-01T15:09:03]i000: Setting string variable 'WixBundleLog_VisualStudioRedist_X64' to value 'C:\Users\***\AppData\Local\Temp\UE_Prerequisites_(x64)_20240601150827_1_VisualStudioRedist_X64.log'

[4860:0FF0][2024-06-01T15:09:03]i000: Setting string variable 'WixBundleRollbackLog_PrereqSetup' to value 'C:\Users\***\AppData\Local\Temp\UE_Prerequisites_(x64)_20240601150827_2_PrereqSetup_rollback.log'

[4860:0FF0][2024-06-01T15:09:03]i000: Setting string variable 'WixBundleLog_PrereqSetup' to value 'C:\Users\***\AppData\Local\Temp\UE_Prerequisites_(x64)_20240601150827_2_PrereqSetup.log'

[4860:0FF0][2024-06-01T15:09:03]i201: Planned package: NetFx20_32, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[4860:0FF0][2024-06-01T15:09:03]i201: Planned package: NetFx40Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[4860:0FF0][2024-06-01T15:09:03]i201: Planned package: WI45_XP_v3_X86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[4860:0FF0][2024-06-01T15:09:03]i201: Planned package: WI45_XP_v4_X64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[4860:0FF0][2024-06-01T15:09:03]i201: Planned package: Windows6.0_KB942288_v2_x86.msu, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[4860:0FF0][2024-06-01T15:09:03]i201: Planned package: Windows6.0_KB942288_v2_x64.msu, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[4860:0FF0][2024-06-01T15:09:03]i201: Planned package: VisualStudioRedist_X86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None

[4860:0FF0][2024-06-01T15:09:03]i201: Planned package: VisualStudioRedist_X64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None

[4860:0FF0][2024-06-01T15:09:03]i201: Planned package: PrereqSetup, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

[4860:0FF0][2024-06-01T15:09:03]i299: Plan complete, result: 0x0

[4860:0FF0][2024-06-01T15:09:03]i300: Apply begin

[4768:35C4][2024-06-01T15:09:05]i360: Creating a system restore point.

[4768:35C4][2024-06-01T15:09:05]i361: Created a system restore point.

[4768:35C4][2024-06-01T15:09:05]i000: Caching bundle from: 'C:\Users\***\AppData\Local\Temp{e9d9f387-657e-40d8-8f5b-4fc1aa768343}.be\UEPrereqSetup_x64.exe' to: 'C:\ProgramData\Package Cache{e9d9f387-657e-40d8-8f5b-4fc1aa768343}\UEPrereqSetup_x64.exe'

[4768:35C4][2024-06-01T15:09:05]i320: Registering bundle dependency provider: {e9d9f387-657e-40d8-8f5b-4fc1aa768343}, version: 1.0.21.0

[4768:4820][2024-06-01T15:09:05]i305: Verified acquired payload: VisualStudioRedist_X86 at path: C:\ProgramData\Package Cache.unverified\VisualStudioRedist_X86, moving to: C:\ProgramData\Package Cache\64CE52D26D6930F5A110112487239E491AB1B1EE\VC_redist.x86.exe.

[4768:4820][2024-06-01T15:09:05]i305: Verified acquired payload: VisualStudioRedist_X64 at path: C:\ProgramData\Package Cache.unverified\VisualStudioRedist_X64, moving to: C:\ProgramData\Package Cache\2E6BAE42C2842B4F558BD68099479B929BB7D910\VC_redist.x64.exe.

[4768:4820][2024-06-01T15:09:06]i304: Verified existing payload: PrereqSetup at path: C:\ProgramData\Package Cache{9F18D9CE-84C9-4AEA-9421-38FD2AC30B77}v1.0.21.0\UEPrereqSetup_x64.msi.

[4768:35C4][2024-06-01T15:09:06]i301: Applying execute package: VisualStudioRedist_X86, action: Install, path: C:\ProgramData\Package Cache\64CE52D26D6930F5A110112487239E491AB1B1EE\VC_redist.x86.exe, arguments: '"C:\ProgramData\Package Cache\64CE52D26D6930F5A110112487239E491AB1B1EE\VC_redist.x86.exe" /quiet /norestart'

[4860:0FF0][2024-06-01T15:09:06]i319: Applied execute package: VisualStudioRedist_X86, result: 0x0, restart: None

[4768:35C4][2024-06-01T15:09:06]i301: Applying execute package: VisualStudioRedist_X64, action: Install, path: C:\ProgramData\Package Cache\2E6BAE42C2842B4F558BD68099479B929BB7D910\VC_redist.x64.exe, arguments: '"C:\ProgramData\Package Cache\2E6BAE42C2842B4F558BD68099479B929BB7D910\VC_redist.x64.exe" /quiet /norestart'

[4768:35C4][2024-06-01T15:09:27]e000: Error 0x80070652: Process returned error: 0x652

[4768:35C4][2024-06-01T15:09:27]e000: Error 0x80070652: Failed to execute EXE package.

[4860:0FF0][2024-06-01T15:09:27]e000: Error 0x80070652: Failed to configure per-machine EXE package.

[4860:0FF0][2024-06-01T15:09:27]w348: Application requested retry of package: VisualStudioRedist_X64, encountered error: 0x80070652. Retrying...

[4768:35C4][2024-06-01T15:09:30]i301: Applying execute package: VisualStudioRedist_X64, action: Install, path: C:\ProgramData\Package Cache\2E6BAE42C2842B4F558BD68099479B929BB7D910\VC_redist.x64.exe, arguments: '"C:\ProgramData\Package Cache\2E6BAE42C2842B4F558BD68099479B929BB7D910\VC_redist.x64.exe" /quiet /norestart'

[4768:35C4][2024-06-01T15:09:52]e000: Error 0x80070652: Process returned error: 0x652

[4768:35C4][2024-06-01T15:09:52]e000: Error 0x80070652: Failed to execute EXE package.

[4860:0FF0][2024-06-01T15:09:52]e000: Error 0x80070652: Failed to configure per-machine EXE package.

[4860:0FF0][2024-06-01T15:09:52]w348: Application requested retry of package: VisualStudioRedist_X64, encountered error: 0x80070652. Retrying...

[4768:35C4][2024-06-01T15:09:55]i301: Applying execute package: VisualStudioRedist_X64, action: Install, path: C:\ProgramData\Package Cache\2E6BAE42C2842B4F558BD68099479B929BB7D910\VC_redist.x64.exe, arguments: '"C:\ProgramData\Package Cache\2E6BAE42C2842B4F558BD68099479B929BB7D910\VC_redist.x64.exe" /quiet /norestart'

[4768:35C4][2024-06-01T15:10:17]e000: Error 0x80070652: Process returned error: 0x652

[4768:35C4][2024-06-01T15:10:17]e000: Error 0x80070652: Failed to execute EXE package.

[4860:0FF0][2024-06-01T15:10:17]e000: Error 0x80070652: Failed to configure per-machine EXE package.

[4860:0FF0][2024-06-01T15:10:17]w348: Application requested retry of package: VisualStudioRedist_X64, encountered error: 0x80070652. Retrying...

[4768:35C4][2024-06-01T15:10:20]i301: Applying execute package: VisualStudioRedist_X64, action: Install, path: C:\ProgramData\Package Cache\2E6BAE42C2842B4F558BD68099479B929BB7D910\VC_redist.x64.exe, arguments: '"C:\ProgramData\Package Cache\2E6BAE42C2842B4F558BD68099479B929BB7D910\VC_redist.x64.exe" /quiet /norestart'

[4768:35C4][2024-06-01T15:10:41]e000: Error 0x80070652: Process returned error: 0x652

[4768:35C4][2024-06-01T15:10:41]e000: Error 0x80070652: Failed to execute EXE package.

[4860:0FF0][2024-06-01T15:10:41]e000: Error 0x80070652: Failed to configure per-machine EXE package.

[4860:0FF0][2024-06-01T15:10:41]i319: Applied execute package: VisualStudioRedist_X64, result: 0x80070652, restart: None

[4860:0FF0][2024-06-01T15:10:41]e000: Error 0x80070652: Failed to execute EXE package.

[4768:35C4][2024-06-01T15:10:41]i351: Removing cached package: VisualStudioRedist_X64, from path: C:\ProgramData\Package Cache\2E6BAE42C2842B4F558BD68099479B929BB7D910\

[4768:35C4][2024-06-01T15:10:41]i351: Removing cached package: VisualStudioRedist_X86, from path: C:\ProgramData\Package Cache\64CE52D26D6930F5A110112487239E491AB1B1EE\

[4768:35C4][2024-06-01T15:10:41]i330: Removed bundle dependency provider: {e9d9f387-657e-40d8-8f5b-4fc1aa768343}

[4768:35C4][2024-06-01T15:10:41]i352: Removing cached bundle: {e9d9f387-657e-40d8-8f5b-4fc1aa768343}, from path: C:\ProgramData\Package Cache{e9d9f387-657e-40d8-8f5b-4fc1aa768343}\

[4860:0FF0][2024-06-01T15:10:42]i399: Apply complete, result: 0x80070652, restart: None, ba requested restart: No

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Answer 1

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Answer 2

Hi Aardawg,

Welcome to Microsoft Community.

According to the original description, the device seems to be experiencing game-specific Microsoft Visual C++ Runtime-related issues.

The error message you encountered seems to indicate that there are other factors interfering with the installation process.

If possible, you can configure a relatively clean environment (such as a new local account, clean boot) to try installing the new components again.

Create a local user or administrator account in Windows - Microsoft Support
Clean Boot starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step. Please be careful not to disable any services that may be related to security credentials or security authentication, such as TPM, Security, Credential.

Content in the following links described troubleshooting ideas related to the installation of .NET components.

Profile corruption, system component failure, and problems with the application itself may all be factors that trigger the problem.

In threads containing similar issues, some community members have speculated that dependencies may need to be installed manually. microsoft visual c++ runtime ue prerequisites (x64) CAN'T INSTALL - Microsoft Community
In some of the examples containing potentially related issues, UE instances running in the background may trigger the issue. 4.25 Prerequisites failed to install - Community / Community & Industry Discussion - Epic Developer Community Forums (unrealengine.com)
Some community members have shared some tools that integrate most Visual C++ Runtime. I can't install vc ++ 2015/2019 x 64 on windows 10 - Microsoft Community

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If I misunderstand your situation, feel free to correct me and share the information.

Best Regards,

Kyo.Y - MSFT | Microsoft Community Technical Support

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Can't install Microsoft Visual C++ Runtime (UE Prerequisites (x64)

2 answers