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I can control the volume using my bluetooth headphones but not on my laptop

Anonymous
2024-06-04T14:16:10+00:00

I don't know what is happening but I've had this problem a couple of times the past year.

When my headphones are connected to my laptop via Bluetooth, I can only control the volume through my headphones but not my laptop. I can't control the volume either by Fn+F11/F12 (these are the volume keys on mine) or by clicking manually on the volume bar on Windows 11. For instance, if the current volume is 16 and I try to click to change the volume to 30, the bar reverts to 16. As for the keyboard, the volume just stays frozen no matter what I try to change. Even mute doesn't work.

My headphones work fine on my phone and I tried the sound property but nothing changes. Is there a way to fix this?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-06-05T02:58:36+00:00

    Dear Kelly-1222,

    Welcome to the Microsoft Community!

    I understand that you’re experiencing a volume control issue with your Bluetooth headset on your Windows 11 laptop. I realize how frustrating this can be. Bluetooth-related issues can be complex, as they may arise from either a setup issue or a hardware-related concern.

    Here are some steps you might consider to address the volume control problem:

    1. Update Bluetooth Drivers: Make sure that the Bluetooth drivers for your laptop are up-to-date. You can check for any available Bluetooth driver updates on the manufacturer’s website.

    2. Disable Absolute Volume by Modifying the Registry:

    • Press the “Windows + R” key combination on your keyboard simultaneously to open the “Run” dialog box, and type “regedit” to open the registry editor.
    • Navigate to the following path:  Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT
    • Look for a key named “DisableAbsoluteVolume” and set its value to 1. If the key does not exist, you can create it as a DWORD (32-bit) Value and set the value to 1.
    • restart the computer. Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Supportto view the article.

    Please try these suggestions and let me know if they help resolve your problem. If you have any other questions or need further assistance, don’t hesitate to reach out. I’m here to assist you.

    Best Regards,

    Martin | Microsoft Community Support Specialist

    7 people found this answer helpful.
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  2. Anonymous
    2024-06-10T11:06:22+00:00

    Dear Kelly

    Thanks for the feedback. I am glad I was able to help you resolve this concern. To help other customers who may be facing the same issue, please click ‘Yes’ underneath the post that had the solution for you. This highlights the information for other customers. Thanks for your cooperation.

    Also, if there are any other questions here, feel free to point them out in a reply and I'll be happy to help.

    Best Regards,

    Martin | Microsoft Community Support Specialist

    4 people found this answer helpful.
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  3. Anonymous
    2024-06-09T15:05:43+00:00

    Dear Martin,

    Thank you so much for your help! It seems to work now after adjusting the subkeys.

    3 people found this answer helpful.
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