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I have upgraded my laptop to Windows 11 and my Canon MP250 won't scan any more.

Anonymous
2023-06-21T10:10:30+00:00

I have upgraded my laptop PC to Windows 11, after being prompted by Microsoft. Alas Canon decided to discontinue support for its MP250 printer-scanner and thus did not produce Windows 11 drivers. The Windows 10 printer driver works fine but the scanner driver seems not to be working. Anyone has any experience of this and maybe found a way to circumvent the problem with a generic scanner driver?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-08-08T19:13:03+00:00

    Hi Mostafa

    I have the same issue and I've tried the procedure.

    It works.

    thanks a lot.

    Cheers

    2 people found this answer helpful.
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  1. Anonymous
    2024-08-22T21:16:51+00:00

    Hello!

    I had the same problem, but I found a solution:

    1. Go to the Canon MP250 page, where the drivers and software for the printer are located
    2. Open the software section
    3. Select the Windows 11 operating system
    4. Download and install the "My Printer" program
    5. Open My Printer and click "Diagnose and repair printer" (make sure the printer is turned on and connected to the PC)
    6. Perform the diagnostic procedure

    Done! After this, the printer and scanner will work.

    4 people found this answer helpful.
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  2. Anonymous
    2024-06-27T12:10:14+00:00

    I have followed your procedure

    scanning works, now if I print something, mp250 is in the list of printers but then

    an error message appears saying it is undetectable although the item is in the queue.

    Jeremy Hodgson

    1 person found this answer helpful.
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  3. Anonymous
    2024-02-11T19:17:28+00:00

    Use a 3rd Party scanner software like NAPS2

    1 person found this answer helpful.
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  4. Anonymous
    2023-06-21T10:54:55+00:00

    Hello! My name is Mostafa; I will assist you today.

    I’m sorry that you are experiencing this issue.

    1. Press the Windows key + X and select Device Manager.
    2. Expand the Print Queues section.
    3. Right-click on your Printer and select Uninstall device.
    4. Restart your computer, go to Settings(Win+I) > Windows update > click Advanced Options > Optional Updates, and apply the optional updates.
    5. Restart the PC to see if the printer works.

    If not, repeat steps 1 2 3 to uninstall and try downloading the Windows 10 printer driver and see if it works for your scanner

    Let me know the result. Thank you.

    1 person found this answer helpful.
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