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ASUS TUF GAMING A15 Bad wifi + Disconnecting .

Anonymous
2024-02-18T17:27:18+00:00

Hello,

I recently bought a TUF Gaming Laptop for an upgrade from my old laptop for gaming so that it'll run faster. However since I bought it I've noticed the wifi connection on my TUF laptop is much worse than my old laptop (Lenovo V145). I ran speed checks on both side by side and the Lenovo is in fact faster. I've even tried 4G data connection and it made no difference towards my TUF laptop despite 4g running smoother on the Lenovo. My usual wifi is a 2.4ghz connection. I've run an ASUS wireless check towards my wifi and it states "running on USB3.0 switch routerband to 5ghz" (I've looked all in settings and rolled back drivers and i can't quite figure out what to do)
My wireless driver is up to date as well as well as other software.
My TUF laptop also disconnects from the wifi often for no reason whilst the Lenovo remains connected in the exact same spot with no issues.
Because of these wifi issues it's practically impossible to use it for online games.
I can use it for browsing on google but even at points pages won't load or it'll hit me with "no internet" then reconnect.
Games wise my Lenovo will give me around a 100-200 in game ping whilst the TUF remains 600 in game ping.

I'm pretty confused and bummed.
Is there any way I can fix the wifi connection without having to get a whole new wifi just for my new laptop?
Is it possible to swap the wifi settings lower to match 2.4ghz so it cooperates with my wifi?

Any help would be appreciated I haven't had any wifi issues in the past so it's all relatively new to me and frustrating.

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2024-06-10T09:52:17+00:00

    it just Asus laptop have a lot of this kind of problem..

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  2. Anonymous
    2024-02-19T06:34:08+00:00

    Hi

    Welcome to Microsoft community.

    I understand the Wi-Fi issues you're experiencing with your ASUS TUF Gaming A15 laptop. Here are a few steps you can take to troubleshoot and potentially resolve this issue:

    1. Update Wi-Fi Driver: Ensure that your Wi-Fi driver is up to date. You mentioned it's updated, but it might be worth double-checking it on ASUS's official website.
    2. Change Power Management Settings: Windows sometimes reduces power to the Wi-Fi adapter when the laptop switches to battery mode. You can change this setting by going to Device Manager > Network Adapters > Right click on your Wi-Fi adapter > Properties > Power Management > Uncheck "Allow the computer to turn off this device to save power".
    3. Change the Wi-Fi Band: Your router may be capable of broadcasting both 2.4 GHz and 5 GHz bands. If possible, try switching your laptop to the other band. You can usually do this by going into your router settings, which is often accessed by typing "192.168.1.1" or "192.168.0.1" into your web browser.
    4. Change Wi-Fi Channel: If your router is set to Auto on the channel selection, try manually setting it to a channel with the least interference.
    5. Reset Network Settings: Go to Settings > Network & Internet > Status > Network reset. This will reset your network settings to their defaults.
    6. Check for Software Conflicts: Sometimes, certain software (like VPNs, firewalls, or antivirus programs) can interfere with your Wi-Fi connection. Try temporarily disabling these to see if your connection improves. Or perform a clean boot. Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.   

    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

    Please let me know if you have any other questions.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

    3 people found this answer helpful.
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