How do access the "forgot password option" so that I can reset my password?

Hi Welcome to Microsoft community. If you're locked out of your brand new Windows 11 laptop and can't see a "forgot password" option at the login screen, it suggests you might be trying to log in with a local account or the system hasn't recognized your Microsoft account login due to it not being fully set up or connected to the internet. Here's how you can tackle the situation:

1. Use Microsoft Account Online Reset Again Ensure your laptop is connected to the internet. Sometimes, it might take a little while for the password reset done online for your Microsoft account to sync with your device. Make sure you've reset the password for the correct Microsoft account associated with your laptop. You can verify and reset your Microsoft account password again by visiting: Recover your account (live.com)
2. Check for "I Forgot My Password" Option Normally, if your laptop is connected to the internet and you are using a Microsoft account, after entering the wrong password a few times, Windows should provide you with the "I forgot my password" link right below the password entry box on the login screen. If you're not seeing this, it's crucial to ensure your laptop has an active internet connection. You might need to connect it to your network using an Ethernet cable or by entering Wi-Fi details (if it's on the setup screen and allows for network connection).
3. Use Another Device to ResetSince you mentioned the PC is brand new and you were in the process of setting it up, if you have not completed the setup, you might consider restarting the setup process. If possible, you can reset the PC to start fresh. To do this, you might need to access the Windows Recovery Environment (WinRE):

• Restart your PC. When the Windows logo appears on the screen, press and hold the power button until the PC shuts down.
• Power your PC back on and as soon as the Windows logo appears again, repeat the shutdown process.
• After doing this 2-3 times, Windows should boot into WinRE. Here, you can navigate to Troubleshoot > Reset this PC. This will give you the option to reinstall Windows, where you can set up your account anew.

4. Create a Password Reset Disk (Future Use) For future reference, if you decide to use a local account, you can create a password reset disk from another Windows computer. This is a preventative measure and cannot be created after you have already forgotten your password.
5. Contact Microsoft Support If you're still unable to access your laptop, your next step should be to contact Microsoft Support. They can provide detailed assistance based on the specifics of your situation. If your device is brand new and you're having significant trouble, returning it to the retailer for support or exchange might also be an option worth considering.Let me know if you need further assistance.Best regardsDerrick Qian | Microsoft Community Support Specialist

Hi. I have a new HP laptop and forgot the windows pin. I press the I forgot PIN number and no instructions appear - nothing happens. Is there a way to fix this?