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I have Windows 11 and i am trying to remove my PS5 Dualsense Edge controller, however ive deleted it in device manager under bluetooth AND hidden devices but its still there. I NEED HELP!

Anonymous
2024-06-04T20:40:07+00:00

I have looked at every help forum and nothing has worked.

Windows for home | Windows 11 | Devices and drivers

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  1. Munkhu 2,690 Reputation points Independent Advisor
    2024-06-04T21:32:42+00:00

    Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

    Here are some steps you can follow to resolve the issue:

    1. Remove from Bluetooth Settings:
      • Go to Settings > Bluetooth & devices.
      • Find the Wireless Controller in the list of paired devices.
      • Click on the three dots next to it and select Remove device.
    2. Remove from Devices and Printers:
      • Press Win + R, type control printers, and press Enter.
      • Look for the Wireless Controller in the list of devices.
      • Right-click on it and select Remove device.
    3. Check for Phantom Devices:
      • Sometimes, Bluetooth devices can leave behind phantom entries. To remove these:
        • Open Device Manager.
        • Go to View and select Show hidden devices.
        • Expand Bluetooth and Audio, video, and game controllers.
        • Uninstall any unknown or duplicate entries related to the controller.
    4. Restart Bluetooth Services:
      • Press Win + R, type services.msc, and press Enter.
      • Find Bluetooth Support Service.
      • Right-click on it and select Restart.
    5. Update Bluetooth Drivers:
      • Open Device Manager.
      • Expand Bluetooth.
      • Right-click on your Bluetooth adapter and select Update driver.
      • Choose Search automatically for updated driver software.
    6. Use DS4Windows or DSX:
      • If the above steps do not work, you can use third-party software like DS4Windows or DSX to manage and remove the controller. These tools can help in emulating and managing PlayStation controllers on Windows.
    • Reboot Your PC:
      • Sometimes a simple reboot can resolve lingering issues.

    Please feel free to reach out if you require any additional assistance. I'm here to help!

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  2. Anonymous
    2024-09-28T15:14:34+00:00

    Thank you, removing it from hidden devices helped me.

    2 people found this answer helpful.
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  3. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2024-06-05T16:28:05+00:00

    Boot windows into safe-mode

    Delete the files which are related to the PS5 Dualsense Edge controller from this path *C:\Windows\System32\drivers*

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