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Problem with removing PUA:Win32/GameHack

Anonymous
2024-06-30T16:57:02+00:00

Hello! Today, windows scan revealed the following threat: PUA:Win32/GameHack. There is nothing on the path specified for this error (the path led to temp, which I completely cleared). When I tried to perform any actions (removal/quarantine) nothing helped. How can I get rid of this threat and make sure everything is fine? (I have not any Problems with advertising or slowing down the system)

Windows for home | Windows 10 | Security and privacy

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  1. DaveM121 872.1K Reputation points Independent Advisor
    2024-06-30T17:28:13+00:00

    Hi, I am Dave, I will help you with this.

    1

    Start Windows in Safe Mode.

    Open File Explorer, then on the View menu at the top, temporarily turn on 'Hidden Items'.

    Navigate to this folder: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service

    Delete the contents of that Service folder.

    Navigate to this folder:

    C:\ProgramData\Microsoft\Windows Defender\Quarantine

    Delete the contents of that Quarantine folder.

    Close File Explorer.

    2

    Restart Windows in normal mode.

    Open Defender and select the option to perform an offline scan, your PC will restart to perform that scan.

    Then check if that malware list in Defender is clear.

    20+ people found this answer helpful.
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