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How do I reset my PIN if I can’t sign in to my laptop?

Anonymous
2024-06-18T12:47:53+00:00

Trying to sign in to startup my laptop and it’s saying “Something happened and your PIN isn’t available. Click to set up your PIN again.” When I click Setup My Pin a screen pops up that asks “Search for app in the Store?” And then yes or no options. I’ve tried clicking both yes and no and nothing happens, it just returns me to the main screen with the original message. I can’t get into my laptop to adjust any settings.

Windows for home | Other | Desktop, Start, and personalization

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  1. Anonymous
    2024-06-18T13:47:08+00:00

    Hello Melissa, sorry about your problems. My name is Marco and I will do my best to help you.

    Here are the steps you can try to reset your PIN if you can't sign in to your laptop:

    -Boot into Advanced Startup Options

    Hold down the Shift key while clicking Restart on the sign-in screen. This will boot you into the Advanced Startup Options menu.

    -Access Command Prompt

    From the Advanced Startup Options, go to Troubleshoot > Advanced Options > Command Prompt.

    -Delete the Ngc Folder

    In the Command Prompt, navigate to the Ngc folder location by typing:

    cd C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

    -Then delete the Ngc folder by typing:

    rd /s /q Ngc

    This will delete the folder containing the corrupted PIN data.

    -Reset Your PIN

    After deleting the Ngc folder, restart your laptop normally. You should now be able to go to Settings > Accounts > Sign-in options and reset or remove your PIN.

    If this doesn't work, you may need to reset your PC from the Advanced Startup Options or create a new local user account and transfer your data over.

    6 people found this answer helpful.
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  2. Anonymous
    2024-06-18T17:38:09+00:00

    Hi Marco, holding down Shift and restarting the computer has not brought me to any different menu, just the same startup screen where my PIN isn’t available.

    4 people found this answer helpful.
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  3. Anonymous
    2024-06-18T20:57:58+00:00

    Nothing has worked for me. Is there a way to reset my PIN from my mobile device and then hopefully that’ll reset my computer?

    2 people found this answer helpful.
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  4. Anonymous
    2024-06-18T23:40:15+00:00

    Unfortunately, there is no way to directly reset your Windows PIN from a mobile device. The PIN reset process requires access to the Windows login screen or desktop on your computer.

    However, here are a couple potential workarounds you could try from your mobile device:

    If you are using a Microsoft account (not a local account) to log into Windows, you may be able to reset your Microsoft account password from your mobile device's web browser. Once you reset your Microsoft account password, you should then be able to use that new password to log into Windows and reset your PIN from the desktop.

    To reset your Microsoft account password from a mobile browser:

    Go to account.microsoft.com

Sign in with your Microsoft account email

Select "I forgot my password" and follow the prompts to reset it.

    1 person found this answer helpful.
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  5. Anonymous
    2024-06-18T18:43:38+00:00

    Ok, here are other ways to connect in safe mode
    https://support.microsoft.com/en-us/windows/sta...

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