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My computer keeps crashing when I play Helldivers 2. What is the problem?

Anonymous
2024-03-18T20:30:03+00:00

My pc crashes about 20~30 minutes into playing Helldivers 2. I thought it was a CPU issue because I was running an i5 but I just upgraded to an i7 11700f and I'm having the same issue. I have an RTX 2060, 32GB of RAM, 2TB of storage, and an Intel i7 11700f. I will include details of multiple crash reports. If anyone can help please let me know. It seems to keep implying it's a hardware problem but I can't imagine what. My pc isn't old or out of date whatsoever.
___________ Report 1

Windows

Summary

Hardware error

Date 3/‎18/‎2024 2:56 PM

Status Report sent

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffdf0ef928c460

Parameter 2: fffff8005a7832d0

Parameter 3: 0

Parameter 4: 2d0c

OS version: 10_0_19045

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

Extra information about the problem

Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Turing

___________ Report 2

Source

HELLDIVERS 2

Summary

Stopped working

Date 3/‎18/‎2024 2:56 PM

Status Report sent

Description

Faulting Application Path: D:\SteamLibrary\steamapps\common\Helldivers 2\bin\helldivers2.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: helldivers2.exe

Application Version: 1.8.17201.0

Application Timestamp: 65eb32bb

Fault Module Name: helldivers2.exe

Fault Module Version: 1.8.17201.0

Fault Module Timestamp: 65eb32bb

Exception Code: c0000005

Exception Offset: 00000000008ffedd

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 4ba5

Additional Information 2: 4ba58ce8f0d5a47732df6ffc8857fe3e

Additional Information 3: 201e

Additional Information 4: 201ecc2789f1a0b8d3fc48fcb80e98e6

Extra information about the problem

Bucket ID: 122b799d302c03d765294d75c9f3742e (1524835117136311342)

___________ Report 3

Source

RunUpd

Summary

Stopped working

Date ‎3/‎18/‎2024 4:09 PM

Status Report sent

Description

Faulting Application Path: C:\Program Files (x86)\GIGABYTE\AppCenter\RunUpd.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: RunUpd.exe

Application Version: 1.0.0.0

Application Timestamp: 5d0cb2a6

Fault Module Name: KERNELBASE.dll

Fault Module Version: 10.0.19041.4170

Fault Module Timestamp: 96969434

Exception Code: c0020001

Exception Offset: 0013fa72

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 5012

Additional Information 2: 501251397845320541901e407fbacb4c

Additional Information 3: 8097

Additional Information 4: 80973b5e679c88589fbab2f77ba7e7c7

Extra information about the problem

Bucket ID: 5631ea646ac4836f5f2aedf037ac4019 (2245868980179583001)

I keep getting the same errors with these same 3 programs, RunUpd, Windows, and Helldivers 2. All at the same time. Sometimes it just crashes the game and other times it completely resets my pc.

Please help if possible. I spent $250 trying to fix this issue already.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Tamer Tug 53,400 Reputation points Volunteer Moderator
    2024-06-21T18:40:08+00:00

    Hi,

    First of all there may be many reasons for BSOD,to be able to check the BSOD issue you need to control minidump files,

    Also if you have a collected Pc all the parts must be suitable with your main board,

    this issue usually may be because of non suitable ram or GPU with your mainboard.

    Note ; Check the BIOS settings,and set it as default,

    If your issue continues please appy the steps shown in the link finally you will get your problem solved,

    https://www.easeus.com/computer-instruction/helldivers-2-bsod.html

    Regards

    Tamsa13

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  2. Lester Bernard Reyes 78,515 Reputation points Independent Advisor
    2024-03-18T21:02:43+00:00

    Hi Giovanna, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Note: If you cannot see Minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

    To do this kindly follow the steps from this link:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then please upload it by following the steps from the link.

    Let me know how it goes and I hope that helps.

    Bernard

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