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3 monitors connected, but 2 are active, the 3rd monitor is forced inactive

Anonymous
2023-10-09T19:43:14+00:00

When I try to use 3 monitors, 2 are active and the third monitor is forced inactive, I've already tried updating the graphics driver, reducing the active display's resolution, using Win+P to set it to extend, and none of these worked.

One thing I will NOT do is update the bios, it is too risky and my type of OptiPlex has no bios recovery feature.

When I try to set the display to extend directly from Start->Settings->System->Display, I get the error "The display settings could not be saved. Please try a different combination of these settings."

I have a Linux partition on my C Drive that supports triple monitors perfectly without issues, which leads me to believe its a software-lock within windows, I want to know how to get around this software-lock.

Below is directly from "System Information":

OS Name Microsoft Windows 10 Pro

Version 10.0.19045 Build 19045

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name

System Manufacturer Dell Inc.

System Model OptiPlex 7010

System Type x64-based PC

System SKU OptiPlex 7010

Processor Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date Dell Inc. A19, 8/18/2014

SMBIOS Version 2.7

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Dell Inc.

BaseBoard Product 0YXT71

BaseBoard Version A03

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale

Hardware Abstraction Layer Version = "10.0.19041.2728"

User Name

Time Zone Eastern Daylight Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 16.0 GB

Available Physical Memory 11.0 GB

Total Virtual Memory 18.3 GB

Available Virtual Memory 12.8 GB

Page File Space 2.38 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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42 answers

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  1. Anonymous
    2024-06-21T12:56:54+00:00

    I have had the same issue for the last 3 days after several years of no trouble at all -- 3 identical screens with 1 plugged straight into my laptop and 2 into the docking port. I unplugged each screen from each port and plugged it back in, switched around the cables, did a classic IT restart, and double-checked everything was identified and recognized. But it still would not work. HOWEVER... I found that unplugging only one screen forced my 3rd to come on.

    It turns out that, somehow, my system display settings had been altered even though there had been no updates or manual changes. It may not solve everyone's problems but I FIXED MINE! (and I'm very proud haha!)

    Even if you've done it already, try it again and I'll cross my fingers for you:

    Settings > Display > Click on Identify just to make sure which one you're working with > Click the screen # that's inactive > "Extend desktop to this display" > Save Changes

    I really hope this works for everyone else because I feel a bit like a newbie for having missed this for more than just a few minutes.

    90+ people found this answer helpful.
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  2. Anonymous
    2024-01-23T14:27:01+00:00

    Why is there no answer to this problem? Clearly his linux OS can handle all 3 monitors.

    I have kind of the same issue. I have 3 identical monitors and all of a sudden one of them is no longer able to be used by Windows if there are more than 2 active monitors. The monitor has worked for 3 years in a 3 monitor set-up paired with 2 identical monitors. Now it only works if I use it by itself or paired with 1 other monitor. As soon as I try to use 3 monitors, this one monitor keeps being forced inactive with the message "The display settings could not be saved. Please try a different combination of these settings."

    What is happening here?

    20+ people found this answer helpful.
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  3. Anonymous
    2023-10-10T09:14:21+00:00

    Hello ,

    Good to see you in Microsoft Community.

    Could you please specify the connection method for these three monitors, whether you're using HDMI cables, DP, or VGA, and whether they are directly connected to the motherboard or the graphics card?

    You may pair two of the three monitors separately, then connect only those two and configure them for extended display to confirm if one of the three monitors is causing the issue, preventing all three from displaying simultaneously.

    Next, while in extended display mode, adjust the refresh rate individually for each monitor to the lowest supported frequency for that device, or as close to each other as possible.

    Or you can follow the steps below to remove its configuration information and then reconnect the physical connection.

    1. Open the Registry Editor by pressing WIN + R and typing "regedit". Then navigate to
       HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
      
      and locate the following three folders: Configuration, Connectivity, and ScaleFactors. You can directly delete these three folders.
    2. Afterward, reconnect your external display by unplugging and plugging it back in, and check the results. Disclaimer*: Generally, modifying registry subkeys or workgroups is intended for advanced users, administrators, and IT Professionals. It can help fix some problems,* however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows (microsoft.com) to view the article.

    If anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Mosken_L - MSFT | Microsoft Community Support Specialist

    10+ people found this answer helpful.
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  4. Anonymous
    2024-06-21T23:54:56+00:00

    I have had the same issue for the last 3 days after several years of no trouble at all -- 3 identical screens with 1 plugged straight into my laptop and 2 into the docking port. I unplugged each screen from each port and plugged it back in, switched around the cables, did a classic IT restart, and double-checked everything was identified and recognized. But it still would not work. HOWEVER... I found that unplugging only one screen forced my 3rd to come on.

    It turns out that, somehow, my system display settings had been altered even though there had been no updates or manual changes. It may not solve everyone's problems but I FIXED MINE! (and I'm very proud haha!)

    Even if you've done it already, try it again and I'll cross my fingers for you:

    Settings > Display > Click on Identify just to make sure which one you're working with > Click the screen # that's inactive > "Extend desktop to this display" > Save Changes

    I really hope this works for everyone else because I feel a bit like a newbie for having missed this for more than just a few minutes.

    You must be joking thinking the people here are not aware of the settings you are referring to.

    7 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2024-06-24T13:09:27+00:00

    I have had the same issue for the last 3 days after several years of no trouble at all -- 3 identical screens with 1 plugged straight into my laptop and 2 into the docking port. I unplugged each screen from each port and plugged it back in, switched around the cables, did a classic IT restart, and double-checked everything was identified and recognized. But it still would not work. HOWEVER... I found that unplugging only one screen forced my 3rd to come on.

    It turns out that, somehow, my system display settings had been altered even though there had been no updates or manual changes. It may not solve everyone's problems but I FIXED MINE! (and I'm very proud haha!)

    Even if you've done it already, try it again and I'll cross my fingers for you:

    Settings > Display > Click on Identify just to make sure which one you're working with > Click the screen # that's inactive > "Extend desktop to this display" > Save Changes

    I really hope this works for everyone else because I feel a bit like a newbie for having missed this for more than just a few minutes.

    You must be joking thinking the people here are not aware of the settings you are referring to.

    Thanks for the comment and the insight. I had considered not including the settings steps, but then I remembered that not everyone knows these things and, perhaps like me, must rely on a likely overworked, underpaid, and slow-to-respond IT department. I also remembered that, like me, some people prefer to learn through research such as reading discussion boards. Lastly, there's also the thought that sometimes you get so caught up in thinking that the problem is something bigger than what it is that you might forget to try the basics. But, maybe that's just me thinking that the purpose of a discussion board is to discuss the things you tried to fix a problem, what worked, and what didn't.

    Again, thanks for your comment and insight. It did nothing at all to move the discussion forward with your own troubleshooting and made you seem like a bully. Good job. Have a nice weekend.

    6 people found this answer helpful.
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