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Remote Desktop Connection - "Your credentials did not work"

Anonymous
2024-01-12T16:40:16+00:00

I am trying to remote into a Windows 10 Pro desktop (PC-A) from Windows 11 Home laptop (PC-B).

Both of these are on the same network. PC-A has a local Admin account, PC-B has my Microsoft Account. I have enabled Remote Desktop on PC-A.

I enter the name for PC-A in the name prompt on PC-B, which brings up a windows security dialog, asking me to sign in with my Microsoft Account.

When I enter in my Microsoft password, I get this in response:
"Your credentials did not work. The credentials that were used to connect to PC-A did not work. Please enter new credentials." and "The logon attempt failed." in red letters at the bottom.
I have double and triple checked I am using the right password, I just updated it this morning. What am I doing wrong?

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2024-06-18T21:54:21+00:00

    Hello,

    Encountered the same type of error today. It looks like there is something messed up when setting up a Microsoft Account in your PC-A, possibly using Authenticator or logging in with a local account. Anyway, try this solution:

    1. Go to Settings -> Account -> Sign-in options.
    2. In Additional settings uncheck "For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device (Recommended)"
    3. Now press Win + L and in the lock screen sign in with your Microsoft account.

    This instantly solved a problem for me. Hope it helps others too.

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  2. Anonymous
    2024-07-31T07:15:46+00:00

    I had the same issue. My system SSD went bad, so I had to install Windows from scratch on a new drive. I set up a Windows Hello PIN, and that's the only way I had ever logged in after reinstalling, and I was unable to log into the PC via RDP.

    Here is what finally worked for me:

    • Lock the host PC, which is the one that I want to RDP into (press Windows-L, or lock from the Start menu)
    • Click "Sign-in options"
    • Log in with password

    After I did that, I was finally able to log into the PC remotely.

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  3. Anonymous
    2024-04-12T04:25:22+00:00

    None of this works. I'm having the same problem - on several computers. It's awful.

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  4. Anonymous
    2024-07-13T16:59:58+00:00

    So the resolution for this particular problem was simply removing PIN code

    5 Months and MS cannot provide resolution or release hot fix for this problem!

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  5. Anonymous
    2024-01-12T17:14:34+00:00

    Hello,

    Thanks for reaching out! I'm Microsoft user like you.

    Please try to Input user name using below format in RDP Prompt.

    .\PC-A-Username

    OR

    PC-A-ComputerName\Username

    In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

    Best Regards,

    Prakash

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