Display on HDR capable monitor goes blank white after turning on Windows HDR support

Hi! Thanks for the stock, boilerplate reply!

Hello! I'm experiencing the exact issue with my KTC monitor. Did you ever figure it out? Thanks in advance!

I'm sorry that Nicholas-MSFT's reply did not address your issue and apologize.

I will always be here because I want to help you. Based on your description, it looks like you can try the following:

1. I noticed that you were fine before, HDR is usually related to your graphics card. You can go to your graphics card's website and download an older version of the driver or see if you can do a driver rollback in the device manager.
2. According to other users in the community, you can search for Color Management in the search bar and try changing your display profile in the Advanced section to see if the problem symptoms lessen.
3. You can try to download Windows HDR Calibration from Microsoft Store and perform HDR calibration in that software, you can refer to the link below.

Calibrate your HDR display using the Windows HDR Calibration app - Microsoft Support

I look forward to your feedback which will help me locate your issue.

Once again, we apologize to you.Thank you for your patience and understanding.

Aaron

Hi, Paul in Toronto

Welcome to Microsoft Community.

We understand that you are experiencing an issue with your monitor turning pure white after enabling HDR support on Windows 11, you can first refer to the corresponding solution in this link:

HDR settings in Windows - Microsoft Support

You can also try the following solutions:

1. Check Windows 11 HDR settings: Make sure HDR is enabled in Windows 11 display settings, you can press Windows + I to open Settings, then navigate to “System” > “Display” > “HDR”. You can press Windows + I to open Settings and navigate to “System” > “Display” > “HDR” to enable or disable HDR.
2. Adjust the brightness of SDR content: If you find that your SDR content looks too dark or white in HDR mode, you can adjust the relative brightness of your SDR content.

Select the Start button and then go to Settings. Select Settings > System > Display.

Select a monitor that supports HDR, and then move the Settings Application window to the HDR monitor being adjusted.

On the Monitor settings screen, select Use HDR.

Under “SDR Content Brightness” or “HDR Content Brightness”, drag the slider to get the correct brightness balance between HDR and SDR content.

3. Check your monitor settings: If you still can't solve the problem after adjusting the brightness in Windows settings, you may need to adjust the monitor settings. Usually, there will be relevant setting options in the OSD menu of your monitor.
4. Use Auto HDR application: If you are using Windows 11, you can try to use the “Auto HDR” function. This feature is similar to the one found in the latest Xbox consoles, which automatically injects HDR image data if the game supports it.

You can refer to this link for the procedure:

Use Auto HDR for better gaming in Windows - Microsoft Support

5. Consider upgrading your monitor: If all of the above settings do not solve the problem, it may be due to your monitor's poor HDR performance. The basic HDR standard is rather loose, and many monitors may only nominally support HDR, but actually cannot achieve the contrast and brightness required for true HDR.

Hopefully these suggestions will help you solve your problem. Please feel free to let me know if you have any other questions or need further assistance.

Best Regards

Nicholas.Z| Microsoft Community Support Specialist