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Storage Spaces on Windows 10 won't mount a volume after Windows update; virtual drive shows as healthy

A M 16 Reputation points
2022-02-26T21:40:35.777+00:00

I have 2 storage spaces, each contains four 4TB drives. After one of the Windows updates, their volumes stopped from being mounted.

  • The Storage Spaces panel shows both storage spaces as green
  • All of physical drives in each storage space are shown as healthy
  • Volume drive letters appear in explorer, but their drive is not recognized (can't open it)
  • Moving drives to a different enclosure doesn't change anything

I don't know which Windows update caused it, but it was in the last couple of months. If anybody ran into this, any information will be appreciated.

For Microsoft specifically. How can I get a hold of Microsoft Support? I have a lot of valuable data on those drives and would like to open a real support case.

Update 1

It appears that the file system type got erased from the metadata by one of the Windows updates.

> Get-Volume E  

DriveLetter FriendlyName FileSystemType DriveType HealthStatus OperationalStatus SizeRemaining Size  
E                        Unknown        Fixed     Healthy      Unknown                     0 B  0 B  

Here's the virtual drive where the volume is located and it's healthy.

> Get-VirtualDisk -FriendlyName X  

Access                            : Read/Write  
AllocatedSize                     : 4257117896704  
AllocationUnitSize                : 268435456  
ColumnIsolation                   : PhysicalDisk  
DetachedReason                    : None  
FaultDomainAwareness              : PhysicalDisk  
FootprintOnPool                   : 8514772664320  
HealthStatus                      : Healthy  
Interleave                        : 262144  
IsManualAttach                    : False  
IsTiered                          : False  
LogicalSectorSize                 : 4096  
MediaType                         : Unspecified  
NumberOfColumns                   : 1  
NumberOfDataCopies                : 2  
NumberOfGroups                    : 1  
OperationalStatus                 : OK  
PhysicalDiskRedundancy            : 1  
PhysicalSectorSize                : 4096  
ProvisioningType                  : Thin  
ReadCacheSize                     : 0  
RequestNoSinglePointOfFailure     : False  
ResiliencySettingName             : Mirror  
Size                              : 7916698468352  
UniqueIdFormat                    : Vendor Specific  
Usage                             : Data  

Any thoughts on how to set the file system type without destroying data?

Update 2

One more bit. R-Studio shows that the storage space disk/partition is marked as ReFS. So, appears that the issue is with the volume/partition.

178196-r-studio-pool-a.png

Update 3

I can see that file system type got lost after one the updates on volume E. Here's diskpart output for the broken storage space. In contrast, volume R, which was create much later than volume E, shows proper file system type.

DISKPART> list disk  
  
  Disk ###  Status         Size     Free     Dyn  Gpt  
  --------  -------------  -------  -------  ---  ---  
* Disk 7    Online         7373 GB      0 B        *  
  Disk 10   Online           10 GB      0 B        *  

DISKPART> list partition  
  
  Partition ###  Type              Size     Offset  
  -------------  ----------------  -------  -------  
  Partition 1    Reserved           128 MB  1024 KB  
* Partition 2    Primary           7372 GB   129 MB  

DISKPART> list volume  
  
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info  
  ----------  ---  -----------  -----  ----------  -------  ---------  --------  
* Volume 4     E                RAW    Partition   7372 GB  Healthy  
  Volume 5     R   REFS_SPACE   ReFS   Partition      9 GB  Healthy  

So, somehow it is related to the file system type being dropped either in a Windows update or when the storage pool is being upgraded after a recent Windows update.

Update 4

It appears that this is a more common problem with Storage Spaces than I realized. This thread spans 2012-2014 and not much attention from Microsoft.

https://social.technet.microsoft.com/Forums/windows/en-US/09a9c78c-e2dc-441b-873a-79b0d3b8179d/healthy-storage-space-drive-not-accessable-shown-as-raw-in-disk-management?forum=w8itprogeneral

Somebody suggested in discussions that this may happen if disks are removed unsafely, which is not the case for me - both enclosures ae eSATA-attached and on a UPS, so they are never detached.

It appears that ReFS partition recovery tools is the only path here. Will report if it works for me.

Windows for business | Windows Server | Storage high availability | Other
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2 answers

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  1. A M 16 Reputation points
    2022-03-08T00:37:08.023+00:00

    Digging through ReFS sectors on disk I noticed that my ReFS version was v1.2 and that tools like refsutil won't work with it and started looking specifically for ReFS issues with respect to file system version and the problem is stemming from that Microsoft silently updates ReFS to a new version every time it's available and even though it mounted ReFS on a Win10 Pro for years, its version wasn't updated, so it remained v1.2 in my case. On January 11th, 2022 Microsoft dropped support for ReFS v1.2, rendering all existing storage unusable.

    Here's a couple of posts with a few more details from other people who were also caught off-guard by this issue.

    https://borncity.com/win/2022/02/08/microsoft-wird-refs-bug-in-windows-vermutlich-nicht-komplett-fixen/

    https://techcommunity.microsoft.com/t5/windows-server-for-it-pro/refs-volume-appears-raw-version-doesn-t-match-expected-value/m-p/3248761

    For me, I was able to restore my system on a new hard drive from a bare metal backup and after creatively updating and removing some KB's got the volume mounted, so I can copy data to another storage.

    If you run into this problem, avoid "partition recovery" tools. The file system in this specific case is intact and just needs the right ReFS driver to read data. These tools instead scan for file signatures and have very limited directory support and will restore a bunch of time-stamp-named files, as well as deleted and moved files, so you will have to sort out 1000's of files to see which ones are good and which are deleted or edited copies.

    One would hope that every time a ReFS volume was mounted, a warning would be given that the current ReFS version is nearing its end of life, but I guess this wasn't the priority for the Product Owners involved in these decisions.

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  2. Anonymous
    2022-02-27T20:15:40.75+00:00

    How can I get a hold of Microsoft Support? I have a lot of valuable data on those drives and would like to open a real support case.

    You can start a case here with product support. All cases closed as bugs are refunded.
    https://support.serviceshub.microsoft.com/supportforbusiness

    --please don't forget to upvote and Accept as answer if the reply is helpful--


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