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Why is my Wifi often slow and cutting out on only one device?

Anonymous
2024-06-16T05:00:10+00:00

I am on windows 11 and a wireless network, and have been trying to fix this issue where my connection suddenly cuts out, pausing any voice calls, games, or sometimes even videos active on the device. When I run a speed test, It still says i have a very good connection. It always says that I'm connected, but the meter sometimes goes down. I've tried using my other device, a laptop, in the exact same spot and my internet there was perfectly fine, and all the other people in my house don't have any problems, so the issue is only on my computer.

I have tried:

Troubleshooting

Starting up with clean boot

Network reset

Using the netsh and ipconfig commands in the Command Prompt

Full factory reset, along with files and apps outside of One drive

Moving the location of my computer

Running an in-place upgrade on the device

Rolling back from version upgrade

Updating drivers

I've tried all these things and yet the problem still persists. Any input would be much appreciated.

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2024-06-16T06:28:59+00:00

    Hi Welcome to Microsoft community. It sounds like you've already taken many steps to try to resolve your WiFi issues on your Windows 11 device. Given that other devices in the same location work fine, it's likely that the problem lies with your specific device. Here are some additional troubleshooting steps you can consider:

    1. Check for Interference and Signal Strength

    Interference: Ensure there are no electronic devices (like microwaves, cordless phones, etc.) near your computer that could be causing interference.

    Signal Strength: Use a WiFi analyzer tool to check the signal strength and interference from other networks. You can download apps like WiFi Analyzer from the Microsoft Store.

    1. Change WiFi Channel and Frequency

    Router Settings: Access your router's settings (usually through a web browser by entering the router's IP address) and try changing the WiFi channel. Channels 1, 6, and 11 are typically the best for 2.4 GHz networks.

    Frequency Band: If your router supports dual-band (2.4 GHz and 5 GHz), try connecting to the 5 GHz band, which is less crowded and offers higher speeds over shorter distances.

    1. Update Network Adapter Settings

    Device Manager:

    Press Win + X and select Device Manager.

    Expand the Network adapters section.

    Right-click your WiFi adapter and select Properties.

    Power Management:

    Go to the Power Management tab.

    Uncheck Allow the computer to turn off this device to save power.

    Advanced Settings:

    Go to the Advanced tab.

    Adjust settings like Roaming Aggressiveness (set to Medium or Low) and Preferred Band (set to Prefer 5 GHz).

    1. Check for Driver Conflicts

    Driver Rollback: Sometimes the latest driver might not be the best for your specific hardware. Try rolling back to a previous version of the driver.

    Driver Reinstallation: Completely uninstall the network adapter driver and reinstall it. You can download the driver from the manufacturer’s website.

    1. Disable Background Applications

    Task Manager: Press Ctrl + Shift + Esc to open Task Manager.

    Startup Tab: Disable unnecessary startup programs that might be using bandwidth.

    Background Processes: Check for applications running in the background that might be consuming network resources and disable them temporarily.

    1. Check for Malware or Viruses

    Run a full system scan using Windows Defender or another trusted antivirus program to ensure that malware is not affecting your network performance.

    1. Reset Network Settings Again

    Settings App:

    Go to Settings > Network & Internet > Advanced network settings > Network reset.

    Click Reset now and follow the prompts.

    1. Use a USB WiFi Adapter

    If the internal WiFi adapter seems problematic, consider using an external USB WiFi adapter to see if the issue persists.

    1. Contact Technical Support

    If none of the above steps resolve the issue, it might be worth contacting the manufacturer’s technical support for further assistance. They might have specific insights or firmware updates for your device.

    Let me know if you need further assistance. Best regardsDerrick Qian | Microsoft Community Support Specialist

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