my laptop won’t open seems to be in some sort of loop

Hi i was able to resolve this issue, i held the power button for 30 seconds once the windows tried to start, i did this until i entered the recovery environment, from this is was able too reset my laptop, i lost my apps but kept my files and the laptop is useable again. thank you for your help i wouldn’t have been able to accomplish this without your guidance.

Hi,

I apologies for any inconvenience caused.

1. Unplug your PC and if possible remove the battery

Press and hold the Power button for 30 seconds

Wait 10 minutes.

Plug your PC back in and if you removed the battery, re-insert it

Start your PC and see if it boots into Windows

2. If not, let's see if we can get into the Windows Recovery Environment:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset.

Kindly click on the link below for support article.

https://answers.microsoft.com/en-us/windows/for...

You can also refer to this link for more troubleshooting methods on Windows failing to boot and you can boot to the advanced startup options.

http://www.yourwindowsguide.com/2017/05/fix-win...

I hope this helps. Please let me know if you have any further concerns.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hi

Thanks for the help

unfortunately the windows logo does not appear once turned on it goes straight to the screen i posted an image of before.

Hi

I'm Kehinde a Microsoft user just like you and I'll be happy to assist you today. I know this has been difficult for you, sorry for any inconvenience caused. Be rest assured, I'm going to do my best to help you.

Lets try to resolve this and come out with a better solution together.

1. Turn off your computer.
2. Turn on your computer. As soon as you see the Windows logo with the spinning dots, press and hold down the power button until your computer turns off. Do this process twice.
3. Turn on your computer for the third time, and let it load. Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.
4. It should give you the message: Preparing Automatic Repair.
5. On the next screen that would appear, click on Advanced Options.

In addition, kindly click on the link below and follow the steps.

https://answers.microsoft.com/en-us/windows/for...

I hope this helps, let me know if this is contrary to what you need, I would still be helpful to answer more of your questions. Your feedback will be appreciated.

Best Regards,

Kehinde