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Persistent PC Crash - The description for Event ID 153 from source nvlddmkm cannot be found

Anonymous
2024-07-04T13:55:06+00:00

Hello all,

since Tuesday my PC began randomly crashing throughout the day and I can't seem to find a consistent trigger. I can give a few examples of when crashing is happening:

  1. Browsing in Chrome and scrolling through Twitter. PC will freeze up and restart.
  2. On some restarts, just selecting the start button or attempting to go to settings.
  3. Trying to open excel, one click and computer freezes and shuts down.
  4. It has also freezes in the window repair screen.
  5. Has crashed when running scannow in the command prompt after successfully getting into windows. Finished the scan and fixed corrupted files then when clicked on desktop pc froze and crashed.
  6. Has just crashed twice when restarting - get into desktop - dont even touch the mouse or do anything and system crashes and restarts (but wont turn on).

Behavior on crash has also been inconsistent, at times will restart but with extreme lag and shut down again. At times I've had to force shut down multiple times to even get back to windows. Some times has also skipped MB screen altogether and gone to windows log in. I have been able to use the PC for hours and things are ok for it to crash again. I have attempted multiple times to get into safe mode either from settings, black screen and windows log in screen and simply have not been able to (apart from 1 time where it was by mistake).

I haven't even attempted any gaming yet, during the weekend I used the PC normally. This has come out seemingly from nowhere.

I have tried running the PC without AMD EXPO and at 4000mhz, have done a clean install of nvidia drivers and also clean install of the most recent windows updates (that seemed to have fixed things last night), but again this AM crashing has happened.

I also disabled the AMD GPU driver that for some reason was enabled again.

I have included a link with the latest crash logs and can give some times of crashes if that helps

PC Crash Share

04.07

  • 10:22am

03.07

10:54am

10:35am

02.07

22:05pm

21:17pm

My setup:

This is a 3 week old system in W11.

B650 Gygabyte aorus Ultra

Ryzen 7800x3d

4070TI Super MSI Ventus 3x

32gb of Gskill Flare X DDR5

Samsung EVO 970 Pro

Edit: The only consistent error I see is the NVLDDKM, but I see many others.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-07-07T23:54:18+00:00

    Hi there, oh boy we are back.

    I'll try to be brief because I am lost here. I managed to get the system working all afternoon with the 1080ti and at one point got a crash without any of the nv errors that were everywhere previously. I had done a 16 minutes furmark test on this system and it seem 100% fine before that one crash.

    I decided to try and update bluetooth driver (from the gigabyte website) because there was an error indicated in the driver which immediately made me lose ethernet once again.

    I then decided to do another clean windows install and when it came time to setup I still had no ethernet, during the restart process at one point the screen even went green. I unplugged the PC completely and somehow got ethernet back and managed to complete the windows installation, I ran I have now seen different errors and getting the NV 153 ID errors again.

    With the new windows install I only updated windows completely, updated Nvidia drivers and installed chrome + geforce experience (nothing else). The system crashed while I wasnt even using the PC, but saw it crash from a distance. During one of the crashes again the screen went green and then system went off.

    On this system I have:

    updated windows

    disabled the amd GPU

    updated nvidia drivers

    Sharing a link to see if you can help me shed some light here. I dont know if there were issues during the windows install (I ran a scannow and DSIM), or if there is some other issue with the system.

    from the 1st clean windows install on the 1080ti that had 1 crash: Crash with 1080ti

    From the 2nd clean windows install (seeing the 153 ID error)s and others: Crash 1080ti 2

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  2. Anonymous
    2024-07-04T15:19:52+00:00

    Thanks, some additional info. I managed to get into safe mode to try and perform the DDU but even in safe mode the pc crashed. Is this normal?

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  3. DaveM121 876.6K Reputation points Independent Advisor
    2024-07-04T14:55:38+00:00

    Your minidump files do indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a slightly older version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version.

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  4. Anonymous
    2024-07-04T14:51:50+00:00

    Hey, thanks for the reply.

    Updated the folder with the zipped minidump files

    PC Crash Share

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  5. DaveM121 876.6K Reputation points Independent Advisor
    2024-07-04T14:28:23+00:00

    Hi, I am Dave, I will help you with this.

    Your data indicates it is the Nvidia drivers causing the problem.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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