Phone Link stops updating messages/conversations

I have been experiencing this same problem. Galaxy S23+, Windows 11. Starting around July 19th, my messages just won't update. I SEE the message notifications in the left pane of Phone Link, but I don't see them reflected in the right pane, no matter how much refreshing I do. I am able to SEND messages from Phone Link, but again, they don't show up in the right messages pane.

I followed this step: "In the Start Menu ("All Apps" section only) you can right click on the Phone Link app and select 'MORE> App Settings'. That will get you to the advanced setting for the Phone Link app." Then I clicked on repair and then reset, and now things are working again.

I've been having the same problem since "sometime" in mid July...

Maybe this will help:

If I type a message in Phone Link, the message goes to my phone, and as soon as it is sent, it is deleted from Phone Link.

If I send a message using my phone, Phone Link has no record of it.

If someone sends me a message, it doesn't show up in messages in Phone Link.

My eyes are old, I hate typing on my phone, so I have been using Phone Link for at least 3 years:

My PC is running Windows 10

First Phone - Samsung S21 - Never had a problem

Current Phone - Samsung S22 - Never had a problem until the recent Phone Link update

I am running Phone Link version 1.24062.101.0

In the recent update, I was forced to link my MS Partner account to my phone. I never had a problem before that...

As a former Microsoft Certified Partner, and a Software Engineer, I feel confident in saying, this bug was introduced when we were required to register our phones with Microsoft to use the App. Maybe it has to do with that.

I should add:

In PC menu

right click "Phone Link"

click "More"

Click "App Settings"

Under "Reset," Click "Reset" button

Does work, but it will stop working after a few days.

Also, while on the same network, my phone is connected via Wi-Fi, my computer is hard wired. Wi-Fi on the computer is turned off.

I'd gladly move to Samsung DeX, but it's difficult to copy and past text messages, if Phone Link would work, it's easier to use.

Microsoft should make this bug fix top priority, because it's there since months.

Also why can't the My Phone app be connected to 2 computers simultaneously at the same time and update the content accordingly?

One additional note. I also noticed that the System Notifications for Phone Link app (and the entire group of sub notifications) also stop when this error occurs. There must be some sort of link.

Hi, SlimNameTaken

Welcome to Microsoft Community.

We understand that you are experiencing an issue where Phone Link will stop updating your messages, and we suggest that you can try resetting Phone Link:  Search for Phone Link in Settings-Apps-Installed apps and subsequently reset it to see if the problem still exists.If the problem persists, you can also try creating a local account and then try the problem in the local account to see if it still exists:Search for CMD, then run it in administrator mode and enter the following commandnet user USERNAME PASSWORD /addnet localgroup administrators USERNAME /addUSERNAME PASSWORD can be replaced with your preferred account name and password, if you don't need a password you can leave PASSWORD blank.If the problem still exists, it may be due to the compatibility of Phone Link with your cell phone,you can submit your ideas and suggestions through the Feedback Hub, and the development team will regularly review submissions for ideas or fixes.Please share the feedback link here after submitting as it will allow others on the forum to vote for your submission, including me. More votes will lead to more visibility and higher priority to the development team.  、

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist