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HP ZBook x360 G5 convertible Fingerprint Scanner Not working in Windows 11

Anonymous
2024-07-18T15:11:27+00:00

Hello, So I have HP ZBook x360 G5 convertible with Windows 11 installed and its Fingerprint isn't working in Windows Hello

  1. In the Settings it says "We can't find a fingerprint scanner compatible with Windows Hello"
  2. In Device Manager, Under Biometric Devices there is Synaptics VFS7552 driver with a Yellow triangle mark
  3. When double-clicking and opening that Synaptics VFS7552, In Device Status its states "This device cannot start. (Code 10)"
  4. So far I have updated the driver, Uninstalled and reinstalled the driver but still, there is no luck

Device Details as Follow

HP ZBook Studio x360 G5

Windows 11

OS Version 22621

Product# 6RZ37UC#ABL

Any help in this regard will be appreciated

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-07-20T10:37:32+00:00

    Hello Zain Ul Abedieen and welcome to the Microsoft Community!

    According to your feedback, you are experiencing a problem with your computer's driver not starting up

    This may be due to the fact that you have installed a third-party driver.

    First of all, you can try to update the driver for your computer's chipset by going to the official website of the computer's brand.

    Check if you can download and install it

    If the driver is already the latest version

    You can try to contact the manufacturer of the device to provide you with the old version of the driver.

    This may be due to incompatibility between the new version of the driver and your computer.

    In addition

    It is also possible that a third-party security program may be interfering with the driver.

    We recommend that you try to close the third-party security application and perform a clean boot to see if you can return to normal:

    Disclaimer: Perform the following steps to temporarily turn off the antivirus protection in your protection software in order to help you find out the cause of the problem, but keep in mind that by turning off this feature, your device may be vulnerable to threats. Please turn on the protection as soon as the problem is resolved.

    Perform a clean boot

    Do the following

    1. Tap Windows+R and type msconfig.
    2. Open System Configuration and select General tab - Selective Startup.
    3. Remove the checkmark of Load startup items.
    4. Go to the Services tab - click Hide all microsoft services in the lower left corner, and then click Disable all.
    5. Click OK and restart your computer. (Be sure to select Hide all microsoft services first and then click Disable all, otherwise it may lead to unforeseen problems such as not being able to access the system.)
    6. Check if the problem will reappear.

    DISCLAIMER: Clean Boot is a way to start Windows with a minimal set of drivers and startup programs so that you can determine if background programs are interfering with your games or programs and help you figure out the cause of the problem. It will help you get back on track.

    I hope you find the above information helpful

    Kirito|Microsoft Community Support Specialist

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