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I'm not able to see the correct display resolution for my PC it is showing the wrong one how to fix it.

Anonymous
2024-07-11T19:14:40+00:00

My situation:

I have built a new pc (system details given below) with amd 5600g and connected to my only one monitor i.e. LG E1942-C (manuals and screenshot of supported resolution attached)

Issue:
setting my display resolution i was able to set only one resolution which my current wrong display resolution is: 1024x768@75 hz which my monitor doesn't support at all and is kinda blurry and i know because i'm using it from last 10 years the resolution which i want to set is 1280x720@60hz or 1366x768@60hz and

I tried to check the drivers, uninstalled and reinstalled them downloaded monitor drivers from lg support but nothing getting my work done. Please share the step by step solution to fix this may i have missed some part you know i'm a human also

System Specifications:

Ryzen 5 5600g
crucial 8gb x 2 3200mhz

Gigabyte ultra durable B450m-K motherboard

Deepcool Pf550

LG Monitor - E1942C-BN

No Dedicated Graphic card

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-07-12T06:22:33+00:00

    Hello, Tanishq Khatri

    Welcome to the Microsoft Community.

    It sounds like you're having problems setting the correct display resolution on your monitor.

    I'll give you some steps, here's a step by step approach to trying to fix this:

    Step 1: Check the monitor connection

    Physical connection: Make sure the monitor is properly connected to the PC via VGA or HDMI or DP cable. You can replace the cable and test to see if it is a cable problem.

    Step 2: Check the display Settings in Windows

    Right-click on the desktop: First right-click on an empty area of the desktop.

    Display Settings: Select "Display Settings" from the context menu that appears.

    Adjust resolution: In the display Settings window, you should see a list of display resolutions. Look for the one you want (1280x720 or 1366x768) and select it.

    Refresh rate: Make sure the refresh rate is set to 60Hz(or the maximum supported by your monitor).

    Apply Settings: Tap "Apply" to apply the new resolution and refresh rate Settings.

    Step 3: Update the graphics driver

    Device Manager: Right-click the Start menu and choose "Device Manager" to open the Device Manager.

    Display Adapters: Expand the Display Adapters section.

    Update driver: Right-click an AMD Radeon graphics card (in this case, Ryzen 5 5600g integrated) and select "Update Driver".

    Automatic search: Select Automatic search for updated driver software.

    Windows will search for the latest driver updates and install them when available.

    Restart your computer: After updating the driver, restart your computer to make sure the changes take effect.

    In addition, you can also go to the official website to download the driver directlyAMD Ryzen™ 5 5600G Drivers, if you install the latest version cannot be repaired, you can install the old version of the driver mentioned in the link for testing.

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Step 4: Install the monitor driver (if applicable)

    LG Support: Visit the LG Support website for your specific monitor model (E1942C-BN).

    Download drivers: Find drivers or software updates related to your monitor. Download and install any available updates or drivers.

    Device Manager: In Device Manager under Monitor, you may see a list of common monitors. Right-click on it and select "Update Driver". Select "Browse my computer for driver software" and navigate to the folder where you downloaded the LG display drivers.

    Install the driver: Follow the on-screen instructions to install the monitor driver.

    Monitor Settings: On LG monitors, check for any input or display-related Settings that may affect resolution or refresh rate.

    Additional tips:

    Factory reset: If all else fails, you can try a factory reset on your monitor (refer to your monitor's manual for instructions).

    If you have followed these steps and are still experiencing problems, it may be worth consulting LG Support for further help.

    Best regards

    Bobhe | Microsoft Community Support Specialist

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