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How do I realistically diagnose a PC crash as a layman?

Anonymous
2024-07-12T22:17:28+00:00

I've been experiencing crashes while I'm gaming and I can't figure out why. Looking up the events I find in Event Viewer on Google or googling the Realiability History's critical errors just leads me to forum posts where other people who can't diagnose these issues by themselves flock, and most of the times, the issues are so system specific that the troubleshooting tips people give aren't relevant to my own issue. I followed different advice from forums, such as reinstalling Windows all together, disabling SecureBoot and Updating my Bios. The problem persisted. Looking through pc monitoring programs, everything's in order and my PC never overheats. I ran chkdsk and memory diagnostic, no problem found in both. I thought it might be GPU sag so I put a support bracket in place, don't know if that will fix anything as supposedly my PCIE slot is fine.

Specs (Windows 11 Home)

  • CPU: AMD Ryzen 7 7700x 8-Core
  • Motherboard: ASRock B650M Pro RS WiFi (Bios 1.28)
  • PSU: Corsair CX750 80 Plus
  • SSD: Lexar NM790
  • Memory: Corsair Vengeance LPX DDR5
  • GPU: Radeon RX 7800XT 16GB GDDR6

The crashing consists of the screen going black while the system sounds freeze on whichever sound it got stuck on (or sometimes, I'm able to still speak on Discord for a like 30 seconds before even the sound cuts off), no error code or message, forces me to restart PC. Happened on both The Witcher 3 and on Dead by Daylight, never when Idle or when simply browsing.

Event Viewer critical system errors say:

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffd88199b1c010

Parameter 2: fffff80484bc6230

Parameter 3: 0

Parameter 4: 3b24

OS version: 10_0_22631

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22631.2.0.0.768.101

Locale ID: 6153

Extra information about the problem

Bucket ID: LKD_0x141_Tdr:6_IMAGE_amdkmdag.sys

and

Problem signature

Problem Event Name: LiveKernelEvent

Code: 142

Parameter 1: ffffd881a4b43460

Parameter 2: fffff80484bc6230

Parameter 3: 0

Parameter 4: 3b24

OS version: 10_0_22631

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22631.2.0.0.768.101

Locale ID: 6153

Extra information about the problem

Bucket ID: BAD_DUMPFILE

I couldn't find a single program that can realistically find and fix crashing issues by itself nor can Windows OS give its' users an easy to use tool to troubleshoot, diagnose and/or fix critical issues. I built my own pc 6 months ago and I was so proud to be able to do it alone considering I never was tech savvy at all, and now I just feel hopeless whenever my system crashes because I don't know what to do at all.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-07-27T14:16:59+00:00

    Hello, I apologize for the late response but I missed the response completely. I really appreciate the response. The issue usually occurs when playing games. It stopped for a while after I underclocked my GPU and started using Radeon Chill to cap FPS. I didn't have it underclocked when the issue began and I never had any minidump files.

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  2. Anonymous
    2024-07-24T12:06:44+00:00

    Hello,

    I have not heard back from you in 96 hours. If you need further help at this point, please create a new thread to discuss those concerns.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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  3. Anonymous
    2024-07-21T11:35:41+00:00

    Hello,

    I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2024-07-18T09:42:19+00:00

    Hello Carlos Santos Garrido,

    Thanks for reaching out here in the Microsoft Answers Community.

    Error 141 means that a timeout occurs when accessing the GPU. Error 142 means that the GPU is not available. Both indicates that the GPU is suddenly "lost".

    To better understand the problem, I want to ask a few questions:

    • When does the issue usually occur (like after running a game)? Does the issue only occur in a full-screen game?
    • Do you have any kind of overclocking or undervoltage set up in the system or in BIOS (including memory XMP)? If so, please revert them, and see whether the issue persists.
      Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
    • Does the issue occur in safe mode? You can enter safe mode from the recovery environment; please see this support article for how to do so.
    • Please go to file explorer->This PC->C drive->Windows->minidump, and see whether there are DMP files there. If so, please upload them to a file-sharing service (like OneDrive) for our analysis.

    In the meantime, we would like you to provide us with some answers to the above questions first, so that we can provide you with a more accurate solution.

    We look forward to your response.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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