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Airpods connecting but no audio or really choppy

Anonymous
2024-07-05T07:47:39+00:00

when i have my wired headphones plugged in they work great but when i switch to my Airpod pros i cant hear anything or it will be super choppy and will cut back to nothing

Windows for home | Windows 11 | Devices and drivers

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  1. Gunasekar N 68,335 Reputation points Independent Advisor
    2024-07-06T03:38:45+00:00

    Hello,

    Unfortunately, I don't have any further troubleshooting to offer.

    There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

    Thanks,

    Gunasekar N

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  2. Anonymous
    2024-07-06T00:48:18+00:00

    what can i try next?

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  3. Anonymous
    2024-07-05T10:21:07+00:00

    bluetooth works great with any other device but not my airpods, reinstalling the driver didnt fix the issue

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  4. Gunasekar N 68,335 Reputation points Independent Advisor
    2024-07-05T09:54:23+00:00

    Hello,

    Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

    I understand that you are having trouble connecting your AirPods to your Windows PC.

    To isolate the issue, have you tried connecting any other Bluetooth audio device to see if it works normally? If you experience the same issue with all the wireless devices connected, probably the issue could be with the Bluetooth drivers.

    Since wired headphones work normally, the audio drivers are working properly.

    Also, please check the Audio output on your device - Ensure Airpods are selected.

    a. Go to settings > Start > System > Sounds > Output > Ensure Airpods selected. Test the system audio output. If it doesn't work, update or re-install the Bluetooth drivers and check if it helps.

    Before re-installing the drivers, go to Bluetooth settings and select "Forgot this device" next to Airpods. Then,

    a. Go to Device Manager.

    b. Expand the arrow next to Bluetooth Drivers.

    c. Right-click your generic Bluetooth drivers (Not your AirPods driver), select Update driver, then select Search automatically for drivers. Follow the instructions to complete the update.

    If Windows doesn't find a new driver, Uninstall the drivers.

    1. Uninstall Bluetooth drivers:

    Right-click your generic Bluetooth driver, select Uninstall device, select the Attempt to remove the driver for this device check box, and then select Uninstall.

    d.Once uninstalled, restart your PC. The Drivers will be installed during the restart.

    e. Connect your AirPods via Bluetooth and test the audio output.

    I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

    Best regards,

    Gunasekar N

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  5. Anonymous
    2024-07-05T08:58:35+00:00

    yes i have shut down my computer and tried again

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