I have a RONGTA POS printer, but I am not able to install in on a samsung laptop with windows 11 installed or a HP printer with windows 10. I am not able to find the generic printer drivers either.

Hi Emron Williams,

Thanks for your post in Microsoft Community.

In your description, you failed in your attempt to install the RONGTA POS printer and were prompted with AddMonitor error = 1805 and also a 1797 printer error.

Since both computers were unable to install this printer, then this is most likely a problem with the printer itself.

Please refer to the following steps to troubleshoot from the service and driver side.

Please download and install the latest driver on your computer according to your device model from the following link

https://www.rongtatech.com/category/downloads/1

Check if the printer can be installed normally

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. 

After installing the latest driver, if you still can't install this printer, please refer to the following steps to check if the related services are on.

1 Press Win + R, enter the following command, and then press Enter.

services.msc

2 In the Services page that opens, make sure that the Print Spooler service is running. If it is not, start it and set it to Automatic.

3 Run the printer troubleshooting program:

For Windows 11: Right-click the Start button, go to Settings > System > Troubleshooting > Other Troubleshooters > Select Printer, and then run the troubleshooter.

For Windows 10: Go to Settings > Update and Security > Troubleshooting > Other Troubleshooters > Select Printer, and then run the troubleshooter.

4 If the above troubleshooting does not solve your problem, please refer to the following steps to add a printer manually

5 Right-click the Start button, select Settings, click Bluetooth & devices on the left, and then click "Printers & scanners" on the right.

6 in Add a printer or scanner right, click Add device button, if found for you, click Add manually

7 Then follow the prompts to complete the operation of adding a printer.

If none of the above steps help you, please contact Rongta's support staff at the link below and they will be able to provide you with more targeted assistance in this area.

https://www.rongtatech.com/contact-us_d2

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

We hope your issue is resolved and thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist