Share via

PC Continuously Restarts after Update

Anonymous
2024-07-16T21:45:15+00:00

Hey there!

I'm having a bit of trouble with my PC regarding the latest Windows Update today. I clicked "Update and Restart" and it updated and appeared to restart, however, it shows the Windows logo and the loading circle, then goes to the purple screen saying "Preparing to configure Windows", which then changes to the "Restarting" message. The screen then goes black, and the cycle repeats. It doesn't seem to be getting past the restarting screen, and I can't use the keyboard or the task manager or anything.

Sometimes, when it shows the "Restarting" text, it goes to a blue screen with the message "Your PC ran into a problem" with the code "DRIVER_POWER_STATE_FAILURE". This screen doesn't appear everytime, so it's really perplexing me.

I'm a bit of a novice when it comes to comes to these types of things, so any advice would be much appreciated. Thank you!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2024-07-16T22:50:32+00:00

    Hi,

    I'm Kehinde a Microsoft user just like you and I'll be happy to assist you today. I know this has been difficult for you, sorry for any inconvenience caused. Be rest assured, I'm going to do my best to help you.

    Lets try to resolve this and come out with a better solution together.

    Kindly restart your PC and press F8 or Shift + F8 before the Windows logo appears.

    Select Safe Mode from the Advanced Boot Options menu.

    In Safe Mode,

    Open Device Manager by pressing Win + X and selecting it from the menu.

    Look for any devices with a yellow exclamation mark, right-click on them, > choose Update driver.

    If the issue started after a recent driver update, try rolling back the driver by selecting Properties > Driver > Roll Back Driver.

    Run System File Checker (SFC) and DISM:

    Open Command Prompt as an administrator.

    Run the command: sfc /scannow and wait for it to complete.

    Then run: DISM /Online /Cleanup-Image /RestoreHealth.

    Kindly click on the link below for support article.

    https://support.microsoft.com/en-us/windows/usi...

    https://support.microsoft.com/en-us/windows/sta...

    Boot from a Windows installation media (USB or DVD).

    Select Repair your computer > Troubleshoot > Advanced options > Startup Repair.

    If these steps don’t resolve the issue, you might need to consider a system restore or a clean installation of Windows.

    Let me know if this is contrary to what you need, I would still be helpful to answer more of your questions. Your feedback will be appreciated.

    Best Regards,

    Kehinde

    2 people found this answer helpful.
    0 comments

4 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-10-21T14:08:45+00:00

    I have this same problem but the system will not allow me to put the Dell laptop into safe mode. Any ideas?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2024-07-17T09:35:17+00:00

    I'm glad your PC is back and running.

    Stay Save

    Kehinde

    0 comments
  4. Anonymous
    2024-07-17T07:47:09+00:00

    Thank you so much!

    Your suggestion worked and my PC is back up and running.

    I greatly appreciate your help :)

    0 comments