Hi and thanks for reaching out. My name is Rosie Q. I'm a windows expert and a windows user like you. I'll happy to help you out today.
Do you have other devices connected to the same network? Did you try to connect the computer using a wired connection and check if the same issue appears?
Kindly try to manually reset the TCP/IP and flush and reset the DNS of your network connection by follow the steps provided below.
- Open the command prompt as administrator
- Type each command below and press enter after each command
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfic /renew
ipconfig /flushDNS
- Close the command prompt and restart the computer
Once done, kindly to install latest updates on your computer to ensure that the windows is up to date. Please click on the link below and follow the steps provided.
https://support.microsoft.com/en-us/windows/get...
Please let me know if you need further assistance
Regards,
Rosie Q.