Hello! I'm Manoel Barros, a user with experience in Microsoft products. I will help you with your problem!
Windows may have updated the driver for your computer's Wi-Fi networks. In this case, you can try to clean boot or enter safe mode.
- Hold the SHIFT Key and restart the computer to the Lock Screen.
NOTE: if the computer cannot access Windows, before turning on the device, press the F8 Key until you enter Recovery Mode (do not stop pressing the key until you enter the option).
- Some manufacturers can change this key, such as SHIFT, ESC, F11, F12.
- Also try holding the key (do not stop holding the key until you enter the option).
- Try holding down the WINDOWS key and the Power Button, and when the computer starts, release them.
- In Recovery Mode, select ''Troubleshooting'' > Here you will have several Windows recovery options. Try the following options:
Startup Configuration:
Click on the option for the computer to restart > Select option 4 (Safe Mode > If you access Windows, check if you can connect to the internet. Also check if there are new updates to correct the problem.
System Restore:
Advance through the Restore Window until you reach the available Restore Points > Choose the most recent > Advance the options.
- If any error occurs, skip to the next step.
Command prompt:
In the terminal, enter the repair commands below.
ATTENTION: Type the entire command on the first line > Press ENTER > Wait for the command to complete > Execute the next command in the list > When executing all the commands, restart the computer.
sfc /scannow
DISM /Online /Cleanup-image /Restorehealth
echo S | chkdsk c: /f /x /r
- Proceed to the next step if it does not solve your problem.
Startup Repair:
Windows will attempt to resolve the issue.
Let me know if your issue is resolved after running the troubleshootings!