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Windows 11 Cannot Detect Headset Microphone.

Anonymous
2023-09-11T00:48:02+00:00

I'm using a Razer Blackshark V2 X, which my laptop cannot detect. I use Windows 11, and whenever I look at my input devices, it only shows the integrated microphone, which is an Intel Smart Sound Technology microphone. It will not work on anything, and what's even stranger is my previous headphone microphone would not work also. I've already allowed all applications to access microphones, and I already scanned for hardware changes and did everything in the device manager. I'm sure other people have the same issue too, so does anyone have a solution?

Windows for home | Windows 11 | Devices and drivers

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JosephT71 9,215 Reputation points
2023-09-13T04:54:46+00:00

Headphones doesn't have microphone.

Headset has microphone.

When you select "headphones", you are using your laptop's internatl microphone.

When you select "headset with microphone", you are using your headset's microphone.

Your headset is not a separate device. Select "headset with microphone", lightly tap your headset's microphone --- the mic array signal meter will jump, thus verifying that your headset mic is working.

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Anonymous
2023-09-11T04:38:55+00:00

Hello Jinoo, how are you doing?

Welcome to the Microsoft community!

I'm glad to be able to assist you at this time.

--

Firstly, please ensure that your headset is correctly plugged into the audio/microphone jack on your laptop. Loose connections can sometimes lead to detection problems. Additionally, check if your headset has a physical mute button for the microphone, as this may be activated.

Next, make sure you have the latest drivers for your headset installed. You can find these drivers on the Razer website. Keeping your drivers up to date can often resolve compatibility issues.

To determine whether the problem is with your headset itself, try connecting it to another device, such as a smartphone or a different computer. This will help you ascertain if the microphone is functioning correctly.

I hope these steps assist you in resolving the issue with your headset microphone on Windows 11.

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  1. Anonymous
    2024-07-05T10:19:26+00:00

    I'm another with this issue using Windows 11 that never happened with Windows 10 (or earlier versions, going back to the heady days of Windows 3.1 Service Pack 1). This is not a semantics issue, it's a Windows 11 and/or RealTek one... My headset mic did work for a *while* with the headset plugged in, until one day it stopped (even with a second headset, and a second laptop running Windows 11). A full restart would sometimes rectify it, sometimes not. There is clearly an incompatibility with RealTek and some other audio software piece added to Windows 11, and/or hibernation mode in a Laptop. My RealTek audio driver is up today. Windows troubleshooting is useless.

    It's definetely a bug to do when plugging/unplugging the headset between Windows restarts (or without a full restart), and more likely, when the Laptop (in my case), comes in/out of hibernation mode. In the hybrid working era, this issue should be viewed as Critical.

    I've been a happy Windows user for 26 years, but the answers I have found here do not address the issue. I would not be surprised if the issue lay on RealTek's door, but it seems uninstalling the audio driver can cause bigger problems, so I'm not going to do that.

    Why Microsoft would be happy to push such a critical failure out of the door seems ludricious to me. It shouldn't be too hard to get some QA trying different headsets in the jack until it repeats.

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  2. Anonymous
    2024-02-03T07:14:28+00:00

    I have the same issue. I tried everything already but the only available input device is my webcam.

    • Drivers are up to date, as far as I can tell
    • I plugged 2 different headsets with microphones into the computer's AUX, one of which I had opened today, & neither of them had their mics detected.
    • I also tested the both headsets on my cell phone, & the mics work just fine.
    • I already allowed all applications to use my microphone.
    • I already tried troubleshooting, but there was no option to troubleshoot audio input, & troubleshooting audio output did not fix the issue.
    • & I of course did the whole off & on again/unplugging it & plugging it back in

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  3. Anonymous
    2023-09-13T01:26:39+00:00

    Hello Andrey,

    I did a bit of researching and found someone with an issue of selecting "Headphones" instead of "Headset (With Microphone)" when they plugged in their headset, which I had also done. I changed it, and the issue has been fixed.

    I guess I had just been looking at the problem in the wrong way.

    Thanks for assisting me with this problem!

    Jinoo Kim

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