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Windows update stuck at 7%

Anonymous
2024-07-11T22:15:56+00:00

So I turned on my laptop (Acer Nitro 5) and it went into the Acer loading screen and it went to the windows updating loading screen which it started at 7% (It says "Working on Update" "7% Complete" "Dont turn off your computer"). Eventually after like an hour it starts to another blue screen which it says "Restarting...". I looked up a YouTube video for the issue and it says to hold the "Windows Key" + "X Key" and the Power button. I completed those steps and the issue still stands. I have no clue what to do, so if anyone can help me I would be very glad.

EDIT: Im also stuck so I cant access regular Windows :)

Windows for home | Windows 10 | Windows update

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  1. John DeV 161.8K Reputation points Independent Advisor
    2024-07-11T22:48:13+00:00

    Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Restart your computer, just as Windows attempts to load (spinning dots), press and hold the Power Button for 5 - 8 seconds or until it performs a Hard Shut Down

    Do this 2 - 3 times until Windows will boot into the Recovery Environment

    Select Troubleshoot > Advanced Options > Uninstall Updates

    Uninstall latest quality or feature update

    Select Troubleshoot > Advanced Options > Startup Repair

    If this doesn't work, Select Troubleshoot > Advanced Options > System Restore

    Select the restore point at an earlier date where everything is still working.

    Click Next then Finish

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    10+ people found this answer helpful.
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  2. Anonymous
    2024-07-11T22:25:31+00:00

    Dear Joe Pha

    If you have any problems with Windows updates ending prematurely, we recommend trying the following solutions.

    Boot in Safe Mode

    1. Turn off your computer completely.
    2. After powering on, immediately press F8. This may allow you to access the Windows startup options menu.
    3. Select Safe Mode and press Enter.

    Try Automatic Repair

    1. After powering on, immediately press F11. This may allow you to access the system repair options.
    2. Select Troubleshoot.
    3. Select Advanced Options.
    4. Select Startup Repair. This will allow Windows to detect and try to repair the problem automatically.

    Troubleshoot Windows Update

    1. Log in to Windows in Safe Mode.
    2. Press Windows Key + I to open Settings.
    3. Select Update and Security.
    4. Select Troubleshoot.
    5. Select Windows Update and select Run the troubleshooter. This will allow Windows to detect problems with the update and try to fix them.

    System Restore

    1. Log in to Windows in Safe Mode.
    2. Press Windows Key + R to open Run.
    3. Type rstrui and press Enter.
    4. Follow the System Restore wizard to restore your system to a date before the issue occurs.

    I hope these solutions solve your problem. If you have any other questions, please let me know, and I'll be happy to help.

    Best,

    Yuki N

    4 people found this answer helpful.
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