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How to perform a factory reset on a laptop with a broken screen using an external monitor?

Anonymous
2024-07-19T09:02:38+00:00

My laptop screen is broken.However, it works normally if I connect a second monitor to it. I would like to do a factory reset but the recovery and boot modes are not visible as they do no show on the second screen. Is there any way to make the recovery/reboot options viewable on another screen connected via HDMI?

Windows for home | Windows 11 | Install and upgrade

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  1. Sakiko 38,795 Reputation points Independent Advisor
    2024-07-19T09:35:45+00:00

    Hello, I'm here to help.

    You need to completely disconnect the laptop's built-in screen, otherwise the external screen will not work in the BIOS or system installation screen.

    This is because the built-in screen always has a higher priority unless it is not present. You may need to disassemble the laptop and disconnect the built-in screen cable.

    Please feel free to reply. This is not a live chat channel and I may be in a different time zone than you. As a result, replies may be delayed and I may respond minutes to hours later.

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  2. Anonymous
    2024-07-19T10:21:42+00:00

    I'll try this method hope it works.

    Thanks for the info Sakiko.

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  3. Anonymous
    2024-08-27T05:40:54+00:00

    To factory reset your laptop with a broken screen using an external monitor:

    1. Connect the external monitor to your laptop.
    2. Open Windows Recovery by going to Settings (Windows Key + I > Update & Security > Recovery) and choose Reset this PC.
    3. Access WinRE by restarting and pressing F8, F11, or Shift + F8 repeatedly.
    4. Adjust BIOS Settings if necessary to set the external monitor as the primary display.
    5. Create a Bootable USB with Windows installation media and use it to perform a clean install if needed.
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  4. Anonymous
    2024-07-19T17:16:31+00:00

    I had already done these methods and still didn't work. BIOS and recovery mode doesn't shows up in second monitor. I guess recovery mode and BIOS are typically displayed on the primary screen, anyway I'll try Sakiko's method. Thanks for the info Harshita.

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