How to fix razer 7.1 surround sound not working on my PC?

Hello there! I am Charity, I'm an Independent Advisor. I'm glad to help you today!

My sincerest apologies about that. Have you tried the steps below?

If you are using an analog headset connected via the system's 3.5 mm port, ensure to select the system's onboard audio playback device, for example, Realtek High Definition Audio and so on.

For best results, ensure that "Spatial sound" is turned off in the Windows sound settings.

Go to Settings > System > Sound then select “Sound Control Panel” under “Related Settings.”

Right-click on the playback device where the 7.1 Surround Sound is active, then select “Properties.”

Go to the “Spatial sound” tab then check if “Off” is selected from the drop-down list under the “Spatial sound format” section.

Click “Apply” then “OK.”

Have you also tried reinstalling Razer Synapse?

Please do let me know if this worked for you.

Kind Regards,

Charity

the app thing for my headset (my headset is only working on my laptop ;-;)

also when i plug it in, the realtek audio console for some reason now won't give a prompt for choosing what device i plugged in

didn't work and my PC still doesn't want to work with my headset and it's not picking up the headset's microphone. So, sound doesn't work and the microphone doesn't pick up for some reason.

it's working on my laptop ;-;