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Windows 10 BSOD WHEA_UNCORRECTABLE_ERROR while playing games

Anonymous
2024-07-29T17:44:35+00:00

Hi all,

I had recently started getting BSOD whea uncorrectable error when trying to play games. When I launch the game, it starts fine and then after a couple of seconds, the logo of an MSI GPU (RXT 3060 Ti) starts blinking quickly and then PC crashes. This happens in multiple games.

Please see below for the stop code. Here's what I have done so far:

  • Reinstalled Windows, (fresh, clean install)
  • Updated BIOS and also tried older versions,
  • Ran windows updates
  • Updated all drivers and installed latest chipset
  • made sure all connections and cables are plugged in fine
  • Replaced the GPU with the same one (as my friend has one) and reinstalled drivers.
  • Made sure PC has adequate airflow.
  • Had used Intel CPU stress test - all OK
  • Used MemTest - all OK
  • Tried different PCIe slot for GPU,
  • Tried different M.2 slot for the ssd

The error code is:

0x0000000000000010

0xFFFFD0844F25A028

0xFFFFD0843651487C

0xFFFFD0843665F1A0

System info:

OS Name Microsoft Windows 10 Pro

Version 10.0.19045 Build 19045

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer System manufacturer

System Model System Product Name

System Type x64-based PC

System SKU SKU

Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 3004, 12/07/2021

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product PRIME Z370-A II

BaseBoard Version Rev X.0x

Platform Role Desktop

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume3

Locale United Kingdom

Hardware Abstraction Layer Version = "10.0.19041.3636"

Time Zone GMT Summer Time

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.9 GB

Available Physical Memory 26.7 GB

Total Virtual Memory 36.7 GB

Available Virtual Memory 30.9 GB

Page File Space 4.75 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualisation-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualisation Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

Thank you for your time and help.

Windows for home | Windows 10 | Performance and system failures

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Answer accepted by question author

David-M 113.6K Reputation points Independent Advisor
2024-07-30T12:15:46+00:00

Sorry for the delay in reply. I've been offline.

In this log, I noticed that an error occurred when creating the dump file. This is probably due to the type of crash that occurred.

In this case, I suggest you use the Driver Verifier utility. This utility is used to force the system to show the driver causing the problem.

Before turning on Driver Verifier, I like to create a restore point just in case. I suggest doing the same.

https://support.microsoft.com/windows/create-a-...

Turn on Driver Verifier, let the system crash 3 times, then turn off Driver Verifier. Share the minidumps that the crashes created.

(Pay attention to the blue screen that is displayed. Sometimes, it may contain useful information.)

See the article below for instructions.

https://answers.microsoft.com/en-us/windows/for...

I await your reply. Click on the "Reply" button below my reply.

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  1. Anonymous
    2024-07-29T19:14:26+00:00

    Please see below as requested:

    Event log.evtx

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  2. David-M 113.6K Reputation points Independent Advisor
    2024-07-29T19:00:22+00:00

    In this case, export and share the log for analysis:

    1. Press "Windows + X" and select "Event Viewer";
    2. Expand "Windows Logs" and select "System";
    3. In the "Actions" panel on the right, select "Filter Current Log";
    4. In "Event level", check the boxes "Critical", "Warning", and "Error" and click on "Ok";
    5. Again, in the "Actions" panel, select "Save Filtered Log File As" and save in an easily accessible place.

    Then, upload the file to the cloud (OneDrive), choose to share it, and get the link.

    Post the link to the file here so I can have a look.

    I await your reply. Click on the "Reply" button below my reply.

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  3. Anonymous
    2024-07-29T18:56:05+00:00

    Hi David,

    Thank you very much for a quick response.

    I can confirm that no Minidump file is being created despite having Dump file location set to: C:\Windows\Minidump

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  4. David-M 113.6K Reputation points Independent Advisor
    2024-07-29T18:15:41+00:00

    Hi. I'm David, and I'm happy to help you.

    See if your computer is creating minidump files.

    These files are in "C:\Windows\Minidump".

    Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

    Post the link to the ZIP file here so I can have a look.

    I await your reply. Click on the "Reply" button below my reply.

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