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My computer while browsing firefox randomly had the screen go black and the fans started spinning very loudly

Anonymous
2024-07-18T23:44:30+00:00

Hello

I got a new computer and it has been working fine for the past few days except today the screen suddenly goes black and the fans go to 100% speed and are very loud, I cannot control anything and pressing my mouse and keyboard do nothing so I am forced to hold the power button to shut it off.

This has happened twice now, the first time I had left the pc locked for about 20 minutes and I came back to it like this and the second I was browsing firefox and it suddenly went black and spinning at max speed

Here is a link to the event viewer just before the crash Fan_Crash_events.csv

Video of the Pc acting up 20240718_224409.mp4

Image of one of the errors

My Specs:Processor
AMD Ryzen 9 7950X 16 Core CPU (4.5GHz-5.7GHz/80MB CACHE/AM5)
Motherboard
ASUS® TUF GAMING X670E-PLUS WIFI (AM5, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory
32GB Corsair VENGEANCE DDR5 6000MHz (2 x 16GB)
GPU
12GB NVIDIA GEFORCE RTX 4070 SUPER - HDMI, DP, LHR
PSU
CORSAIR 1200W RMx SHIFT SERIES™ MODULAR 80 PLUS GOLD, ULTRA QUIET
Processor Cooling
CORSAIR ICUE LINK H115i RGB HIGH PERFORMANCE CPU COOLER

3 M.2 SSDs

Windows 11 OS

Any advice or help would be appreciated

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

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  1. Quinn.HP 8,595 Reputation points Independent Advisor
    2024-07-19T01:30:33+00:00

    Hello NaoiseR, I'm Quinn, and I'm happy to help.

    The Event Viewer log indicates that your Desktop Window Manager (dwm.exe) crashed due to an error in its core module (dwmcore.dll). This is a common Windows error that can cause visual glitches, screen flickering, or even a complete desktop crash. Here's a breakdown of the information provided. Faulting application name: dwm.exe (Desktop Window Manager). Faulting module name: dwmcore.dll (Core module of DWM). Exception code: 0x8898008d (This is a generic error code for DWM crashes)

    Possible Causes of these are:

    -Outdated or incompatible graphics drivers: DWM relies heavily on your graphics drivers, so outdated or incompatible versions can trigger errors.

    -Corrupted system files: Issues with system files can affect how DWM operates.

    Software conflicts: Certain applications or background processes might conflict with DWM.

    -Hardware issues: Less commonly, faulty hardware components (like your graphics card or RAM) can sometimes lead to DWM crashes.

    Troubleshooting Steps:

    -Update Graphics Drivers: Download and install the latest graphics drivers for your system from the manufacturer's website (e.g., NVIDIA, AMD, or Intel).

    -Check for Windows Updates: Ensure your Windows installation is up-to-date. Microsoft often releases patches to fix DWM-related issues.

    -Run System File Checker (SFC): Open Command Prompt as an administrator and run the following command: "sfc /scannow". This will scan and repair any corrupted system files.

    Please try these steps, and let me know if you need further assistance.

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  2. Quinn.HP 8,595 Reputation points Independent Advisor
    2024-07-20T02:10:02+00:00

    I see, based on the picture you gave is your BIOS is reporting "CPU Fan speed detection error". Double-check that the CPU fan's power cable is firmly plugged into the CPU_FAN header on the motherboard and gently wiggle it to ensure a secure connection. Also, verify that the fan itself is correctly mounted on the CPU and that there's no obstruction hindering its free rotation. If you're confident adjusting BIOS settings, enter the BIOS setup by pressing the F1 key, navigate to the "Monitor" or "Hardware Monitor" section, and try lowering the "CPU Fan Speed Lower Limit" to 200 RPM or setting it to "Ignore". Keep me updated on your progress and don't hesitate to ask if you need further help.

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  3. Anonymous
    2024-07-19T20:35:03+00:00

    Hello

    I did what you said and it did work and fixed all the corrupted files but a few hours later my pc screen went black again although this time the fans did not go to 100% speed and when I rebooted I got a bios error, sadly I couldnt take a picture fast enough but it said something about CPU fan speed detection error

    This is not my error but a picture I found online which I am pretty sure was the same error

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  4. Quinn.HP 8,595 Reputation points Independent Advisor
    2024-07-19T13:06:59+00:00

    The log shows numerous instances where the hashes (checksums) of system files don't match the expected values. This suggests that the files have been modified or corrupted. Use DISM to check the health of the component store and restore missing or corrupted files. Open Command Prompt as administrator.

    Type "DISM /Online /Cleanup-Image /RestoreHealth" and press Enter.

    After DISM finishes, you can optionally run "sfc /scannow" again to see if it can now fix the remaining files that it couldn't repair earlier.

    Please let me know how things turn out. I'm here to help if you have more questions or need additional support.

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  5. Anonymous
    2024-07-19T11:15:26+00:00

    Hello thank you for your advice

    I have updated my graphics drivers and checked for updates

    I ran that command but it gave me this error could you give me some more advice?

    A link to the cbs log

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