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I have tried almost everything to fix this issue. Here are a few i have tried:
Here are my PC Specs: OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7B25
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2.00, 20/03/2018
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product H310-F PRO (MS-7B25)
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.22621.2506"
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 8.53 GB
Total Virtual Memory 16.9 GB
Available Virtual Memory 7.26 GB
Page File Space 1.00 GB
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I encountered the exact same problem with Jedi survivor.
This fix worked for me:
Step 1:
Verify game files
Step 2:
Download and install VC_Redist.x64 as well as VC_Redist.x86
If you already have either of these installed, just repair them.
Restart the PC, and it should work. It worked in my case, at least.
Good luck!
I have indeed installed both of those links and it still hasnt worked
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I see thank you for the information. Have you tried temporarily disabling Windows Firewall and any third-party anti-virus then try reinstalling the game again and also the client Origin if possible.
Hi Charity. I apologies for the lack of information in my last message message.
So I am trying to run a video game on my pc however an error message pops up every time stating: There is a problem with your game set up. Please reinstall your game.
I have uninstalled and repaired the game so i'm confident in saying its not the game that is causing the issue, its something to do with my pc (or windows).
I saw another thread on the microsoft support page dealing with the same issue however the advice was a few years old so I was hoping I could get some newer advice.
please let me know if you need further information
Hello there! I am Charity, I'm an Independent Advisor and a Microsoft user like you.
I'm glad to help you today!
I understand you need help with a game.
Could kindly provide more details regarding your issue? Are you unable to run the game and is there an error message that you can share? And is it only happening to one game?
