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pc crashing to blue screen or to desktop

Anonymous
2024-07-03T21:55:59+00:00

hi. my pc crashes while gaming very consistently due to blue screens or just crash to desktop for over 2 years now. i was wondering if you can help me .

my specs are :

rtx 3060 ti

i5 11400

z590 gaming x

here's msinfo summary :

OS Name Microsoft Windows 10 Pro

Version 10.0.19045 Build 19045

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name DESKTOP-SMDRKJS

System Manufacturer Gigabyte Technology Co., Ltd.

System Model Z590 GAMING X

System Type x64-based PC

System SKU Default string

Processor 11th Gen Intel(R) Core(TM) i5-11400 @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date American Megatrends International, LLC. F7c, 1/24/2022

SMBIOS Version 3.3

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

BaseBoard Product Z590 GAMING X

BaseBoard Version Default string

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.3636"

User Name DESKTOP-SMDRKJS\win10

Time Zone Egypt Daylight Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.9 GB

Available Physical Memory 12.3 GB

Total Virtual Memory 28.4 GB

Available Virtual Memory 23.2 GB

Page File Space 12.5 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

here's a ling to latest 3 minidumps :

Minidump.zip

like i said its been going like this for close to two years as i'm not that good with computers after my brother died (this pc was his and he knew this stuff)

appreciate your help in advance !

thank you.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2024-07-05T00:21:43+00:00

    Minidumps are only for BSODs

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  2. Anonymous
    2024-07-05T00:20:22+00:00

    ok, thanks again for the reply.

    one last question, does this minidump report count for the frequent crashes to desktop too ? they happen more than BSOD.

    also, can you link a guide on how to update my bios.

    thanks.

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  3. Anonymous
    2024-07-04T21:37:34+00:00

    The minidump files only indicate that the cause of the BSOD is hardware RAM, which is RAM related.

    You can try updating the BIOS to see if the problem persists, but if it persists, the ideal would be to change the RAMs.

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  4. Anonymous
    2024-07-04T19:43:08+00:00

    thank you for the fast reply !

    i took the pc to maintenance from where it was bought as soon as the problem started and they tested the ram sticks and said they were fine, didn't change the ram sticks.

    also forgot to mention, this problem was happening too often i had to turn off my XMP profile to this day.

    do you think i should manually change the XMP frequency to match the ones on the box of each stick ?

    my bios version is not the latest, should i update my bios ?

    or should i just save up to buy new RAM.

    i'm saying this because the supposed Ram Kit isn't a kit with 2 Rams inside, but 2 boxes with 2 rams

    it's running dual channel on a2 b2 i think

    i just searched for the model and it's supported on my motherboard but not KIT mode (dual channel)

    only 1 is supported each (single module)

    here's a link to my ram invoice number : https://assets-global.website-files.com/63b6412d4ef17b35c8b5f9d5/6434ba93111f06732795d6dd\_PVS48G320C6\_sku\_sheet.pdf

    here's to my motherboard supported ram : https://download.gigabyte.com/FileList/Memory/mb\_memory\_z590-gaming-x\_210802.pdf?v=70fefc89eec6f93b707229725b1688d3

    TLDR : as you can see, my ram sticks are not KIT edition. they're single module each which is not "supported" by my motherboard.

    sorry for the long answer and bad english.

    thank you in advance !

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  5. Anonymous
    2024-07-03T22:30:17+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

    The minidumps indicate that the cause of the BSOD is hardware RAM and in this case it is necessary to change the RAM or clean the socket.

    You can also use Windows Memory Diagnostic and memtest86 on each RAM stick if you have more than one to identify which one has the problem.

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