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My Sculpt Ergonomic keyboard does not work, the mouse works fine

Anonymous
2024-07-16T16:35:13+00:00

I recently got a Microsoft Sculpt Ergonomic Keyboard and Mouse set, complete with keypad. I inserted the dongle and the mouse works just fine out of the box, the keyboard and keypad however do not. I've installed, uninstalled and reinstalled the latest drivers to no avail. Restarted my laptop each time. The keyboard and keypad have no on/off switch or pairing button, I assume they're supposed to just work once batteries are changed. I've changed the batteries and that does not fix the issue. I've tried different USB ports, I've tried it out on a different device, nothing seems to work. Would really appreciate any help with fixing this.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-07-16T18:23:12+00:00

    Hi Ivan, thanks for trying to help.

    As I mentioned, the problem persists even after plugging the dongle into the only other usb port on my device. I've tried it out on another laptop again, and the keyboard remains unresponsive. The mouse is working fine though.

    I'm not seeing a Keyboard troubleshooter when I go to "Other troubleshooters".

    There is no physical damage to the keyboard or the dongle as far as I can tell. I am using the correct batteries for the keyboard, they are inserted properly. I've changed them out a couple times now and it doesn't solve the problem.

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  2. Anonymous
    2024-07-16T18:26:06+00:00

    If what I told you does not work and you also tell me that it does not work on other devices either, it is most likely a hardware problem. I recommend that you apply the product warranty and replace it with a new one.

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  3. Anonymous
    2024-07-16T18:09:00+00:00

    Hi phZE. My name is Ivan, and I am a Microsoft Expert. I'd be more than happy to assist you. I'm so sorry that you are experiencing this issue. Don't worry, I'll do everything I can to help you.

    That sounds frustrating, Grant! It seems you've tried a good number of troubleshooting steps already for your Sculpt Ergonomic keyboard. Here are a few more things to try and isolate the problem:

    Isolating the Keyboard:

    Check the Dongle Connection: Try plugging the dongle directly into a different USB port on your laptop, preferably a USB 2.0 port if available (some users report issues with USB 3.0 ports).

    Test on Another Device: As you mentioned you tried another device, double-check that the keyboard truly doesn't work on another computer. This will help determine if the issue lies with the keyboard itself or your laptop.

    Ruling Out Software Issues:

    Windows Troubleshoot: Windows 11 offers a built-in hardware troubleshooter. Go to Settings > System > Troubleshoot > Other troubleshooters > Keyboard. Run the troubleshooter and see if it detects any problems.

    Checking Hardware:

    Look for Physical Damage: While unlikely, do a visual inspection of the keyboard for any physical damage to the USB connector or obvious signs of malfunction.

    Additional Tips:

    Battery Check: Though you mentioned changing batteries, ensure you're using the correct battery type (usually AA) and that they're inserted with the proper polarity (+/-).

    By trying these additional steps, you should be able to pinpoint the cause of the keyboard malfunction. Hopefully, it's a simple fix like a faulty USB port or a software glitch.

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