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Windows Defender unable to remove a threat identified as Program:Win32/Wacapew.C!ml.

Anonymous
2024-02-26T16:20:37+00:00

“Hello, fellow Microsoft colleague. I apologize for the interruption. I’m currently facing an issue with Windows Defender. It’s unable to remove a threat identified as Program:Win32/Wacapew.C!ml. Despite diligently following Copilot’s guidance and conducting additional research, I haven’t been successful in resolving this. Could you please assist me? Thank you in advance for your help! ❤️”

Windows for home | Windows 11 | Security and privacy

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  1. Anonymous
    2024-07-21T07:20:14+00:00

    I tried using the Microsoft Safety Scanner and it said there was a virus while it was scanning but when the scan finished it said that there were no viruses. Yet in the Window Security the trojan is still there quarantined but cant be removed

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  2. David-M 110.5K Reputation points Independent Advisor
    2024-02-26T17:55:18+00:00

    Hi. I'm David, and I'm happy to help you.

    Perhaps the threat has already been resolved, and this is just a remnant.

    To ensure that your computer has no threats, I suggest you perform a full scan using Microsoft Safety Scanner. Download from the link below.

    https://docs.microsoft.com/en-us/windows/securi...

    Also, perform a full scan using Malwarebytes as a second opinion.

    Download through this link: https://malwarebytes.com/

    IMPORTANT: When installing, a 14-day trial will be activated. I suggest disabling this trial to avoid conflict with your current antivirus. Access the Malwarebytes settings (gear icon at the top of the window), tab "Account" and click "Disable".

    After scanning, you can uninstall it.

    If both tools do not report threats and the threat notification keeps showing, do the following:

    1. Open File Explorer, paste the address below into the address bar, and press Enter:

    C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service\

    1. Inside this folder, delete the folder "DetectionHistory";
    2. Then restart your computer.

    Then, see if the notification is no longer present and run a scan now using Defender, just in case.

    If you are unable to access the mentioned folder due to a permissions error, start Windows in Safe Mode and try again.

    https://support.microsoft.com/en-us/windows/sta...

    Feel free to ask back any questions. Click on the "Reply" button below my reply.

    ________________________________________________________

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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