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Acer Aspire 5 Having Severe Lag Issues After Unintentional/Forced Shutdown cause of low battery. (URGENT)

Anonymous
2024-07-08T10:59:12+00:00

So basically, before all of this happened, my laptop was completely fine, despite it being 3 and a half years old. It could run almost any apps and programs in it properly, mostly Terraria, TModLoader, and osu! There are barely any problems, and majority of my games are playable during that time period. But due to low battery percentage, the laptop ended up turning itself off (locking itself off, which is insanely annoying) all because I decided to check my phone for numerous minutes, and after that, all of this jargon began occurring on my laptop one by one. First of all, it is laggy, everytime I open simple APPS and PROGRAMS like settings (seriously?!) and apps such as Steam, it is laggy, almost as if the windows/tabs are delayed, second, osu!, a rhythm game that could run even if my laptop is really laggy back then, is now lagging. Such a thing like this hasn't occurred for months, but now it occurred again, and it is absolutely annoying. There are no issues with opening my browser, Microsoft Edge, although it gets laggy EASILY when I have a game or another program open, WHICH DOES NOT happen before. This laptop's performance had gone so badly, and it really infuriates me. Back then, even with almost a full RAM and storage, it could run my games and programs smoothly, but now, even with justthe browser open along with a certain game, it is slower than a turtle, literally. Not to mention how restarting and shutting down takes longer compared to it's state back then, which is very strange. I tried to fix it using numerous methods (over a DOZEN) such as fixing the disk, fixing startup issues (advanced startup option), uninstalling drivers and reinstalling them, resetting the GPU (shift + ctrl + windows key + b), cleaning the laptop itself, removing and reconnecting my external devices to it (keyboard and mouse), disabling high priority startup programs, and all of them had 0 effect. It is still the same. I also tried updating the laptop and everything, but even those, did not work at all. Now, errors like these began occurring randomly and not just randomly, but every single day STARTING AT THE DAY my laptop locked itself (force shutdown) cause of low battery percentage. These are the errors that continuously occurred.

1.) Source

Windows

Summary

Hardware error

Date

‎08/‎07/‎2024 5:11 pm

Status

Report sent

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 1a8

Parameter 1: 1

Parameter 2: 0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19045

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19045.2.0.0.768.100

Locale ID: 13321

Extra information about the problem

Bucket ID: LKD_0x1A8_KEYBD_HOTKEY_GraphicsUnknown_Intel_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump

2.) Source

Windows

Summary

Hardware error

Date

‎08/‎07/‎2024 5:11 pm

Status

Report sent

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 1b8

Parameter 1: 1

Parameter 2: 0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19045

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19045.2.0.0.768.100

Locale ID: 13321

Extra information about the problem

Bucket ID: LKD_0x1B8_Intel_Blackscreen_Blackbox_dxgkrnl!DxgCreateLiveDumpWithDriverBlob_GEN11LP_BLACKSCREEN_UNKNOWN

3.) Source

AcerRegistrationBackGroundTask

Summary

Stopped working

Date

‎08/‎07/‎2024 11:49 am

Status

Report sent

Description

Faulting Application Path: C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe

Problem signature

Problem Event Name: MoAppCrash

Package Full Name: AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4

Application Name: praid:Acer.AcerRegistration

Application Version: 1.0.0.0

Application Timestamp: 64375ffb

Fault Module Name: KERNELBASE.dll

Fault Module Version: 10.0.19041.4522

Fault Module Timestamp: 97a06132

Exception Code: c0020001

Exception Offset: 00140b82

OS Version: 10.0.19045.2.0.0.768.100

Locale ID: 13321

Additional Information 1: c935

Additional Information 2: c935b5d636cf63d692d8bc726826fbc6

Additional Information 3: dcd2

Additional Information 4: dcd2db72585af30c610009ecfe02968c

Extra information about the problem

Bucket ID: c2b88229e2f37a060d6832fa0ceef97b (2118999674218019195)

4.) Source

AcerRegistrationBackGroundTask

Summary

Stopped working

Date

‎08/‎07/‎2024 11:49 am

Status

Report sent

Description

Faulting Application Path: C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe

Problem signature

Problem Event Name: MoAppCrash

Package Full Name: AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4

Application Name: praid:Acer.AcerRegistration

Application Version: 1.0.0.0

Application Timestamp: 64375ffb

Fault Module Name: KERNELBASE.dll

Fault Module Version: 10.0.19041.4522

Fault Module Timestamp: 97a06132

Exception Code: c000041d

Exception Offset: 00140b82

OS Version: 10.0.19045.2.0.0.768.100

Locale ID: 13321

Additional Information 1: 3f0a

Additional Information 2: 3f0ac0d602f33be5fd1f4db09a3e60c6

Additional Information 3: 6059

Additional Information 4: 6059dd27383381c274146e80f89b13e3

Extra information about the problem

Bucket ID: 59ba83695cee39595e3d5f7f7bd792a9 (2179002795860398761)

5.) Source

.NET Host

Summary

Stopped working

Date

‎08/‎07/‎2024 1:24 pm

Status

Report sent

Description

Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\tModLoader\dotnet\dotnet.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: dotnet.exe

Application Version: 8.0.23.53103

Application Timestamp: 65411dcc

Fault Module Name: coreclr.dll

Fault Module Version: 8.0.23.53103

Fault Module Timestamp: 65411660

Exception Code: c0000005

Exception Offset: 00000000001e337a

OS Version: 10.0.19045.2.0.0.768.100

Locale ID: 13321

Additional Information 1: 01c1

Additional Information 2: 01c16e64bd95b50ed6f64d9893add918

Additional Information 3: e098

Additional Information 4: e098ba1ef286b18665ff7a92c271c5e3

Extra information about the problem

Bucket ID: 8354d3deb96c768a307dae024a321286 (1188297201553642118)

I tried everything, EVERY single possible method to try and fix this, I even took a long (4 days) break for my laptop to possibly recover, but still did not WORK. If possible, please, I kindly ask for help, this is increasingly becoming more infuriating and distracting, as I couldn't even play my games properly anymore, including some simple and basic stuff. Thank you, and have a good day.

(NOTE: It is not even my games' issues, neither Steam's, it is all because of the fact that they hang so badly when I try to run them to the point they crash (or I just exit them because I won't be able to do anything. I even tried clearing up some RAM and storage, but none of them worked.)

ADDITIONAL LAPTOP/DEVICE INFO:

Device Info/Model: Acer Aspire A514-53

SNID: 052045346223

Operating System: Windows 10 / 64 bit

Processor: intel I3

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-07-10T06:03:33+00:00

    Hi AlphaGaming2PH,

    Welcome to Microsoft Community.

    Based on the original description, the device seems to be experiencing issues related to the unexpected system behavior.

    The first two (hardware type) error messages are related to the Intel graphics device. It may mean an abnormal state of the Intel graphics device, such as driver corruption or physical failure of the hardware.

    According to the key information that the problem started on the day of the power outage, this problem may indicate damage to system components, or abnormal electrical environment in the device or hardware problems caused by transient electrical environment changes.

    You may need to first check whether the same situation occurs when running simple applications in safe mode.

    Start your PC in safe mode in Windows - Microsoft Support

    If most applications in safe mode do not have problems, you can try to observe whether the problem exists in a new profile.

    How to Create a Local or Offline Account in Windows 11 or Windows 10 - Microsoft Community

    If this problem is common in safe mode and different profiles, you may need to try to restore/recover the state of the system in some way, such as using system restore or reset.

    Disclaimer: Please back up all your important data before performing it.

    Recovery options in Windows - Microsoft Support

    If possible, you can try to install a new disk in the laptop and then install a new Windows on the new disk. This will help analyze whether the disk itself is faulty.

    If necessary, you can try to refer to the product instructions provided by the device manufacturer to perform a reset/electrostatic discharge operation on the BIOS/motherboard, which may usually involve touching the CMOS battery or jumpers.

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party  linked sites or any support related to technology.  <br><br>If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.

    If I misunderstand your situation, feel free to correct me and share the information.

    Best Regards,

    Kyo.Y - MSFT | Microsoft Community Technical Support

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