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The system does not activate even though I have the digital license

Anonymous
2024-07-16T20:13:29+00:00

I bought a new PC. I installed Windows from USB. (I tried to install win10, win11 several times, but it didn't work for any of them) I logged in with my MS account, but it did not activate my system. Under My Orders in my account, there is a digital license for Windows (not a product key), but my system does not recognize that I have one.

I need help to make sure that the system recognizes through my MS account that I have already purchased the digital license linked to my MS account.

Windows for home | Windows 11 | Licensing and activation

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  1. Anonymous
    2024-07-16T20:56:20+00:00

    Hi, David. I'm Robinson, and I’m happy to help you today.

    Running the activation troubleshooter and selecting the option "I changed hardware on this device recently" should fix the problem and activate your computer.

    1-Select the Start button, then select Settings > System > Activation > Troubleshoot. The troubleshooter will show "Windows can’t be activated on your device'.

    2-Select "I changed hardware on this device recently", then select Next.

    3-Enter your connected Microsoft account and password, then select Sign in. The troubleshooter will only work with the connected Microsoft account.

    4-From the list of devices that are linked to your Microsoft account, select the check box next to "This is the device I’m using right now". (Note: Here you will need to select your old computer name in the list)

    5-Select Activate.

    If the problem persists, please attach a screenshot of the error code that you receive when you try to activate Windows to help identify what is causing the problem.

    You can see at this link how to include a screenshot in your post.

    https://answers.microsoft.com/en-us/feedback/fo...

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  2. Anonymous
    2024-07-18T15:57:10+00:00

    I'm glad to help. Let me know if there is anything else I can help with.

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  3. Anonymous
    2024-07-17T20:31:04+00:00

    Hello Robinson,

    Thank you very much for your help. I managed to activate it.
    Thanks for writing this instruction. (and that you added that note to point 4.) I interpreted the window at point 4. the other way around, but following your description, I managed to activate it.

    Thank you for your help.

    David

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