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BSOD: ACPI BIOS ERROR

Anonymous
2024-08-24T16:33:19+00:00

I just got a hold of a used laptop, a "HP Pavilion Notebook - 15-ab128no (ENERGY STAR) " to be more precise. However, it was full to the brim with bloatware and other smack, so I decided to reinstall it. As this laptop has a fair few years on it's neck, I thought, why not try the infamous tiny10 I've heard other people use on their old hardware. so I made a bootable USB with the official tiny10 iso with rufus, and booted the laptop into that USB and installed tiny10. All was well, or so I thought. After the installation I was not able to boot into windows once, because I got a BSOD, acpi_bios_error... and it kept happening. never allowing me to boot into windows. the PC was unusable, basically. so I scoured the internet to find a solution, and believe me I have tried soooo many different things, but nothing have worked. I managed to do something that got my hopes up, but they died rather quickly afterwards.

So I made a recovery drive USB, but was unable to boot into that as well, as I got the BSOD. So what I had to do was I had to remove the NVME drive, plug the recovery drive into the USB, boot into recovery mode, and as I was given the choice to select a keyboard language, I had to plug the NVME drive back in, and then I was fully in the recovery mode. However, from there I've tried everything I could find online and what I could think off. I went into cmd, diskpart and "clean all" on the NVME drive, which wiped it completely. And after that, I was actually able to run a normal Win10 installation (made with the media creation tool) and install W10. However, on first boot I got the BSOD again... So I tried updating the BIOS but I always got a failed update when trying to.

Now, here's the kicker: I can install/boot into the USB installer on any linux distro. Booting and installing linux works without any issues whatsoever. But Windows does not. Is something broken with my hardware? And if so, why can I install and use Linux without any issues on this PC?

Sorry for the wall of text, but I wanted to include everything I could think off

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2024-08-25T10:43:48+00:00

    To give you an answer.

    1. I am unable to do any changes to the BIOS. There are no "Advanced BIOS Configurations to be done, unfortunately. It's as bare as they come. I can reset the TPM and enable legacy boot, but I've tried both several times with different combinations, none works
    2. I am doing that. I've tried with an HDD and another nvme, results are always the same :/
    3. UEFI is what I'm mainly using

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  2. Anonymous
    2024-08-25T08:55:59+00:00

    Well, that was a nice copy-paste answer haha. But as I stated, I've already tried step 1, 2 and 3. And step 4 does not work because I cannot boot into windows..

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  3. Anonymous
    2024-08-25T09:28:23+00:00

    Dear Amne97,

    Thank you for your prompt response. I apologize for any frustration caused by the previous guidance and appreciate your detailed follow-up, which clarifies that you have already attempted several of the suggested steps. Given the complexity of the issue and your thorough troubleshooting efforts, we'll explore more advanced solutions and considerations.

    Since standard steps have not resolved the issue, let's delve deeper into potential root causes and advanced troubleshooting:

    1. Advanced BIOS Settings Configuration. While you have checked standard BIOS settings, there may be more nuanced configurations to explore.

    • Enter the BIOS setup by pressing the appropriate key (typically F2, F10, Esc, or Del) during boot.
    • Disable any onboard devices not currently in use (e.g., secondary USB controllers, network adapters).
    • Adjust power management settings, ensuring any power-saving features related to ACPI are disabled.

    2. Use a Known Good NVMe Drive or SATA SSD. Given that removing and re-inserting the NVMe drive allowed access to recovery mode, the drive itself could be a factor. If available, try using a different NVMe drive or a SATA SSD. Install Windows 10 on the new drive to see if the issue persists. This helps isolate whether the original NVMe drive might have underlying issues.

    1. Use UEFI Boot Mode. Configuring your system to use UEFI boot mode rather than Legacy BIOS might help.
    • Enter the BIOS setup and navigate to the boot settings.
    • Ensure the system is set to boot using UEFI rather than Legacy mode.
    • Recreate your Windows 10 installation media with UEFI support using the Media Creation Tool.

    Also, I doubt your problem is related to not having a clean install of Windows 10, if it is the desire to dual boot Linux and Windows 10 may be causing the problem.For the blue screen issue you're experiencing, it's usually necessary to get a specific dump file and then perform a specific analysis, but given that you're unable to boot smoothly, analyzing the crash behavior is unlikely to be achievable, and there's very little advice that can be offered. If the problem remains unresolved after trying these advanced troubleshooting steps, it may be time to consult professional hardware diagnostics or HP support directly. They can offer more tailored assistance and potentially perform deeper hardware inspections.

    Please keep us updated on your progress or reach out with any other questions or issues. Best regards,Martin | Microsoft Community Support Specialist

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  4. Anonymous
    2024-08-25T08:17:23+00:00

    Dear Amne97,

    Thank you for reaching out to the Microsoft Community. 

    I understand how frustrating it can be to encounter a persistent blue screen of death (BSOD) error, especially after reinstalling your system. You've provided a detailed description of your issue with the ACPI BIOS error on your HP Pavilion 15-ab128no, which is very helpful. Let's explore some steps to troubleshoot and resolve this problem.

    Understanding the ACPI BIOS Error

    The "ACPI BIOS Error" typically relates to issues with the system's Advanced Configuration and Power Interface (ACPI), which handles power management and hardware configuration in the BIOS. This error can be caused by outdated or incompatible BIOS versions, corrupted system files, or hardware compatibility issues.

    Steps to Resolve the Issue

    1. BIOS Update. Updating your BIOS can resolve compatibility issues that may be causing the ACPI error.

    • Visit the HP Support page and search for your specific laptop model (HP Pavilion 15-ab128no).
    • Download the latest BIOS update for your laptop model.
    • Follow the on-screen instructions carefully to update the BIOS. Ensure your laptop is connected to a power source during this process.

    2. Check BIOS Settings. Configuring certain BIOS settings may resolve the ACPI error.

    • Restart your laptop and press the key (usually F2, F10, or Esc) required to enter the BIOS setup utility during the boot sequence.
    • Navigate to the Power or Advanced settings.
    • Ensure that ACPI Function is enabled.
    • Set SATA Mode to AHCI if it's not already configured.
    • Save and exit the BIOS settings. Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and  is not responsible for the information you receive from the third-party  linked sites or any support related to technology.   If you are going to modify BIOS Settings, please  back up all your personal files first to ensure you do not lose data.

    3. Windows Installation with Official Media. Using the official Windows 10 Media Creation Tool ensures the installation media is up-to-date and compatible.

    • Use the Windows Media Creation Tool to create a bootable USB.
    • Ensure the USB stick is at least 8GB in size and formatted correctly.
    • Boot your laptop using the USB installation media.
    • During installation, select Custom: Install Windows only (Advanced).
    • Delete all existing partitions on the NVMe drive and create new ones for a clean installation.
    • Proceed with the Windows 10 installation.
    1.  Driver Installation Post-Installation. Ensure all critical drivers are installed and up-to-date once Windows is installed.
    • Visit the HP Support drivers page for your laptop model.
    • Download and install the latest chipset, storage, and graphics drivers.
    • Consider installing drivers in Safe Mode if the computer is unstable:
    • Enter Safe Mode:
      • On boot, hold down the Shift key and select Restart.
      • Navigate to Troubleshoot > Advanced Options > Startup Settings > Restart.
      • Press F4 or F5 to enter Safe Mode.

    By following these steps, you should be able to address the "ACPI BIOS Error" and successfully install and run Windows 10 on your HP Pavilion 15-ab128no. If the problem persists, it may be worth consulting HP support or professional IT services to perform a deeper diagnostic. Thank you for your patience, and please feel free to reach out if you need further assistance.

    Best Regards,

    Martin | Microsoft Community Support Specialist

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