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Multiple BSOD's ranging from Mini-dump's to crash-dumps - ready to return my computer

Anonymous
2024-08-25T20:57:58+00:00

Hi everyone,

I got a new computer and had it built at Best Buy. I typically build myself, but my work schedule is insane, so now I regret it. I don't have large windows of time to troubleshoot the issue, but I have saved many crash files and have kept track of the event log errors. Any help one can provide would be most appreciated. I can't run more than a few apps at a time, or issues will arise. I can barely open my graphics applications Capture ONE, DxO Photolab 7, and Adobe Ps. They all have crash logs, too, but as you'll see below, the BSODs are caused by multiple issues, not just one application.

Troubleshooting steps taken

  • Steps I've taken (in some cases multiple times):
  • DISM /Online /Cleanup-Image /CheckHealth
  • DISM /Online /Cleanup-Image /ScanHealth
  • DISM /Online /Cleanup-Image /RestoreHealth
  • sfc /scannow
  • CHKDSK /R on all volumes
  • Updated Graphics driver with the latest GeForce RTX 4080 Super Aero OC 16G driver.
  • Updated iCUE apps
  • Updated Windows
  • I created a new user profile and delprof.exe my old one.
  • MemTest86 - Didn't run GPU MemTest, but took it back to Best Buy where they ran complete hardware tests and claimed the hardware was fine. They couldn't troubleshoot further.
  • I changed the BIOS to disable advanced settings for graphics and verified that TPM settings were set to Gygabyte's recommendations.

My system:

Host Name: XFILES

OS Name: Microsoft Windows 11 Pro

OS Version: 10.0.22631 N/A Build 22631

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: ******************

Registered Organization:

Product ID: ****************************

Original Install Date: 4/24/2024, 1:15:15 PM

System Boot Time: 8/21/2024, 6:51:21 AM

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: Z790 AORUS PRO X

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

                       [01]: Intel64 Family 6 Model 183 Stepping 1 GenuineIntel ~3000 Mhz 

BIOS Version: American Megatrends International, LLC. F4, 12/14/2023

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume1

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-08:00) Pacific Time (US & Canada)

Total Physical Memory: 130,902 MB

Available Physical Memory: 116,208 MB

Virtual Memory: Max Size: 139,094 MB

Virtual Memory: Available: 122,266 MB

Virtual Memory: In Use: 16,828 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \XFILES

Hotfix(s): 5 Hotfix(s) Installed.

                       [01]: KB5042099 

                       [02]: KB5027397 

                       [03]: KB5036212 

                       [04]: KB5041585 

                       [05]: KB5041584 

Network Card(s): 1 NIC(s) Installed.

                       [01]: Realtek PCIe 5GbE Family Controller 

                             Connection Name: Ethernet 

                             DHCP Enabled:    Yes 

                             DHCP Server:     192.168.0.1 

                             IP address(es) 

                             [01]: 192.168.0.136 

Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed.

The dump files

The Crash files can be found in the link here.

MiniDumps

081124-31750-01.dmp KERNEL_SECURITY_CHECK_FAILURE (139)

081424-32093-01.dmp EXCEPTION_ON_INVALID_STACK (1aa)

081524-31906-01.dmp EXCEPTION_ON_INVALID_STACK (1aa)

081524-32140-01.dmp KERNEL_SECURITY_CHECK_FAILURE (139)

082124-9171-01.dmp IRQL_NOT_LESS_OR_EQUAL (a)

CrashDumps

chrome.exe.15564.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

chrome.exe.19860.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

chrome.exe.20048.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

chrome.exe.26164.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

chrome.exe.38692.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

chrome.exe.4304.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

explorer.exe.8112.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

Malwarebytes.exe.10868.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

Malwarebytes.exe.6728.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

OUTLOOK.EXE.7912.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

SearchHost.exe.12192.txt ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEL.EXE.7772.txt ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

Errors (obviously in the multiples, but these are the unique errors)

Level Source Event ID Task Cat
Error Crypto-NCrypt 6 Operation Failure
Error Crypto-NCrypt 8 Operation Failure
Error DeviceSetupManager 131 None
Warning DeviceSetupManager 202 None
Warning Known Folders 1002 None
Warning AAD 1097 AadTokenBrokerPlugin Operation
Error AAD 1098 AadTokenBrokerPlugin Operation
Error CodeIntegrity 3033 -1
Warning LSA (LsaSrv) 6155 None
Error Crypto-DPAPI 8198 Data Protection Operation

Any help I can get would be most welcome! 🙏

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

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  1. Anonymous
    2024-08-28T02:38:53+00:00

    OK. I hope everything will go well.

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  2. Anonymous
    2024-08-26T18:49:08+00:00

    Thanks; I'll add these to my checklist of things to run with. Malwarebytes hasn't caused issues before, but it's best to rule it out.

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  3. Anonymous
    2024-08-26T02:43:27+00:00

    Hello, Damn Desert

    Welcome to Microsoft Community.

    Sounds like you’re dealing with a pretty tricky and annoying issue. Sometimes, software like Malwarebytes can cause conflicts. Try disabling or uninstalling it temporarily to see if that helps. Windows Security usually does a good job on its own.

    Another thing you can try is a clean boot. This starts Windows with only the essential drivers and programs, which can help you figure out if a background service or program is causing the problem. It might seem a bit complicated at first, but just follow the steps one by one.

    How to perform a clean boot in Windows - Microsoft Support

    If all else fails, you might need to do a clean install of Windows. This can help eliminate any software issues that might be causing the crashes. Just make sure to back up your important files first.

    How to make clean install of Windows 11 - Microsoft Community

    Yuhao L

    Microsoft Community Technical Support

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